Journeys

​Get started with journeys

Powerful chat journeys should be easy to create! Let's dive in. Care starts with a conversation. Journeys is the one place in Turn where you design and build your chat service. Let's look at what you…

Neelke Stadler
Updated by Neelke Stadler

How to use the Branch block in journeys?

You want to make sure your chat service speaks to every user's specific needs and personal context. The Branch block makes that easy! With the Branch block you can split journeys to make sure users g…

Neelke Stadler
Updated by Neelke Stadler

Can I switch between code and no-code journeys?

Currently you create a no-code OR a code journey.. In the list view we use different icons to help you distinguish at a glance between code and no-code journeyso-code. No-code journeys allow you to v…

Neelke Stadler
Updated by Neelke Stadler

How to set up time-based triggers?

Want to send a weekly message? Or a notification after something happens? Time-based triggers makes this possible! Every chat journey needs to start somewhere. You can define your trigger rules direc…

Neelke Stadler
Updated by Neelke Stadler

Save important responses to the contact or as downloadable results

Personalisation is key when you chat to people. The more personal the experience is on your chat service, the more impact it will have. You want to save some responses from users so that you can use…

Neelke Stadler
Updated by Neelke Stadler

How to download and duplicate code journeys

You can save any code journey as a markdown file, making it easy to reuse it later. Let's look at the required steps. Open the code you want to save as markdown. You need to make two updates to the U…

Manish Manohar
Updated by Manish Manohar

How to use the Settings sidebar?

Each message in a Journey has individual settings. Let's look at what you can define. When you click on any message in the Journey you created, you will see a settings panel opening up on the right-h…

Neelke Stadler
Updated by Neelke Stadler

Where do I start with code journeys?

Code journeys are fun! And very powerful. Make sure you try it out. You can work through the 10 Basic and Advanced Training code journeys. Read the documentation; it gives an overview plus LOTS of ex…

Neelke Stadler
Updated by Neelke Stadler

Where do I find code journey documentation?

Code journeys are geared for a more technical audience. Let's have a look at the docs. The no-code journey builder is intuitive to use, but you may prefer code journeys for a variety of reasons. Let'…

Neelke Stadler
Updated by Neelke Stadler

Build chat journeys specific to your audience

Test how your chat journey interacts with different types of users. A persona is a fictitious user you can create inside the Journey preview that allows you to test how your conversation interacts wi…

Neelke Stadler
Updated by Neelke Stadler

What can I do with the code journeys?

With code journeys you can do everything you can do today with Automation and Threads combined plus a WHOLE lot more. Code Journeys allows you to: Connect to live content sources. Connect to a FB pag…

Neelke Stadler
Updated by Neelke Stadler

Contact