Journeys

Conversation Design Best Practices

Conversation design best practices Design an effective chat service by using best practices from conversation design. ⏮️ Before onboarding Is the value proposition of your service clear to the user?…

Sofie Meyer
Updated by Sofie Meyer

Get started with journeys

Powerful chat journeys should be easy to create! Let's dive in. Care starts with a conversation. Journeys is the one place in Turn where you design and build your chat service. Let's look at what you…

Raquel
Updated by Raquel

Triggers

You can define your trigger rule directly on the canvas or skip it while you are testing. But don't forget to return to it later: without a trigger, people can't enter a specific chat journey!

Raquel
Updated by Raquel

Cards and Messages types

Let's dive into all the Message and Action cards available in the Journey page. Clicking on the plus button, select any of the available message types to build your engaging chat service. Message typ…

Raquel
Updated by Raquel

WhatsApp Flows in Journeys

Since Turn.io does not have the ability to create flows within the product itself and since WhatsApp flows require coding of their own format, Turn can not help you create custom flows. However, usin…

Hasan Tariq
Updated by Hasan Tariq

Journeys Data

Use data in journeys to build powerful chat experiences. Journeys are designed to be simple to use, but powerful to create impactful chat service. Using data in no-code journeys raises the ceiling of…

Raquel
Updated by Raquel

Journey Logs

To improve the developer experience, we also have logs on the Journey page. Logs allow you to see live errors happening in your number, where they’re happening, and why they’re happening. The Log() f…

Raquel
Updated by Raquel

Staging and Version History

Safely test and publish. We know how stressful it can be to improve a live service. Making changes to a journey while it’s live comes with risks, and no one wants to accidentally disrupt their custom…

Raquel
Updated by Raquel

Save important responses to the contact profile or as downloadable results

Personalisation is key when you chat with people. The more personal the experience is on your chat service, the more impact it will have. You want to save some responses from users so that you can us…

Raquel
Updated by Raquel

Journey Insights

Journey Insights is a powerful feature that helps you understand how users interact with your chat service by tracking how users navigate through Journeys. It was made to answer critical questions, s…

Raquel
Updated by Raquel

Journeys in Code mode

Code journeys are fun! And very powerful. Make sure you try it out. The no-code journey builder is intuitive to use, but you may prefer code journeys for a variety of reasons. Let's have a quick look…

Raquel
Updated by Raquel

How to migrate journeys between accounts

You can save any code journey as a markdown file, making it easy to reuse it later. Let's look at the required steps. Open the code you want to save as markdown. You need to make two updates to the U…

Raquel
Updated by Raquel

Keyboard shortcuts for Journeys

Build Journeys faster with keyboard shortcuts. You’ll notice improvements in the keyboard shortcuts to copy, paste, cut and/or duplicate a card in Journeys. Similarly undo and redo now all works much…

Raquel
Updated by Raquel

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