What support do I get with my subscription?

Raquel Updated by Raquel

We're here to assist you throughout your chat journey.

Wondering where to get support if you are having a question or experiencing an issue? Let's chat you through the best ways to get help.

Self-service support available 24/7

Available 24/7

Access via Turn.io Learn Center

Join the Turn.io Impact Community on WhatsApp

Human support within business hours

Available via WhatsApp (recommended channel) or email support@turn.io.

Standard business hours: Monday to Friday, 9 AM to 5 PM local time (São Paulo GMT-3, Cape Town GMT+2, Islamabad GMT-5)

Aimed response times during business hours
  • Pro Subscriptions: First response within 24 hours
  • Enterprise Subscriptions: First response within 4 hours
Weekend support

For Enterprise customers, critical incidents where the platform or major features are non-functional, support requests can be sent via a dedicated email on Saturdays and Sundays. Details on this will be shared by your partnership manager.

Was this article helpful?

What is Google-backed?

Contact