AI in the Inbox

Raquel Updated by Raquel

At Turn.io, we continuously innovate to help organizations provide seamless and effective chat services. If you have an Enterprise subscription, you now have access to two powerful AI-driven features designed to amplify your human assistance, streamline responses, and break language barriers directly within the Inbox.

All Inbox AI features are currently Enterprise-only.

For AI translation to be accessible in the helpdesk, you need to set up an OpenAI Assistant and make sure the "Automatically translate conversations" setting is enabled.

To find these settings, navigate to the Settings page > AI.

Once you have an AI assistant you will see the translation and suggested replies features in the Reply Box area.

Suggested Replies

AI analyzes ongoing conversations and suggests three possible replies, allowing agents to respond faster and with greater accuracy. This feature eliminates guesswork, ensures consistency in messaging, and significantly speeds up interactions, helping your team handle higher volumes with ease.

This is just the beginning! 🚀 We’re committed to enhancing AI-driven tools to help you deliver exceptional chat services.

💡 Ready to take your chat service to the next level? Activate these AI features today!

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