Conversation billing

Neelke Stadler Updated by Neelke Stadler

You can easily manage your organisation's conversation billing for from the user interface.

Let's take a look at what you'll find on the Conversation Billing page.

Where to find the Conversation billing page?

In the top right corner click on your avatar, and select Conversation billing in the dropdown menu.

What will you see on this page?

At the top you find an overview of the amount of conversations and USD your organisation has available to spend.

You can also view your conversation spend for the current and previous month. Note the two drop downs on the right-hand side. You can choose between the conversation count or the USD amount view, you can also see your spend for the current or the previous month.

What can you do on the page?

  • View the amount your organisation has available to spend on conversations with people. Below the Amount Available value you will see the breakdown of how it is calculated.
Amount available
The amount available is calculated overall and tells you how much funds your organisation has available to spend on sending templates.

It is calculated as follow:
Paid top ups - (minus) funds spent on delivered templates - (minus) funds reserved for templates that are pending.
  • View the breakdown of your spend (per day, number and country) for the current and previous month. Use the drop down to navigate between the two available billing periods.
Last paid top up
This tells you the last amount you requested and paid, and on what date.
It helps you understand how much you need and how long it lasts for your service.
Unpaid top up requests
Some times you might think that you should have more funds available than indicated in the available amount. One problem could be that you requested a top up but never paid the invoice. We help you understand if this is the case.

To find an invoice that you haven't yet paid, please refer to your email inbox.

A few things to note

  • Conversation billing is tracked by WhatsApp per WABA. A WABA is the same thing as a Turn organisation. You will therefore manage and view this per organisation. If you have more than one number, the Amount Available and Total Spend will reflect the overall balance for your organisation. You can see a breakdown of the spend per number, as well as per country:
  • Conversations are pre-paid. This means that if you have spend all your free and waived conversations you need to buy USD so that users can continue to interact with your service. You can use the WhatsApp rate card to learn more about the pricing structure. There is no additional cost from us on top of what WhatsApp charges you.
  • Conversations can only be purchased in USD on WhatsApp charges you per conversation based on the recipient's country/region and the volume of templates sent per country/region.
  • Once your free and/or waived conversations or your USD amount is depleted, your service will not be able to send or receive messages. You'll need to top up using the self-service process. You'll see a red banner on your screen notifying you if your balance is below $5.
Find the official WhatsApp conversation based pricing structure here.

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