13 Sep 2023: A dedicated Unassigned collection

Neelke Stadler Updated by Neelke Stadler

Make sure no conversation slips through the cracks.

There is now a brand new Unassigned collection making it easy to find anyone interacting with your service that is not yet assigned to a team member. Once you open that collection, you can assign from the chat list directly. As you assigned a conversation to someone it will disappear from the Unassigned collection. Faster human help!

Remember you can assign from the chat list directly🚀

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