Product updates

26 Feb 2024: "First Message Received At" profile field

Knowing when someone first interacted with your service means you can segment users and deliver more personalised experiences. We added a new default profile field called "First Message Received At".…

Neelke Stadler
Updated by Neelke Stadler

20 Feb 2024: Mentions

Operators can now directly mention teammates, making it smooth to collaborate on chats and easy to escalate as needed. As a team you should make use of internal notes to communicate within your helpd…

Neelke Stadler
Updated by Neelke Stadler

16 Feb 2024: Give us feedback

We love to hear from you! Tell us about the problems you wish you could solve with Turn and how we can improve things so you can have more impact. We made it simple to give us product feedback. You w…

Neelke Stadler
Updated by Neelke Stadler

13 Feb 2024: More filtering options in triggers

More filtering options in Triggers so that you can send more personalised messaging! People love the right message at the right time. With more filtering options in triggers you can target exactly wh…

Neelke Stadler
Updated by Neelke Stadler

6 Feb 2024: Improve team work with notes

Internal notes help improve team communication, ensuring smooth handovers between shifts and easier escalations. It is now possible to add an internal note to a conversation that can only be read by…

Neelke Stadler
Updated by Neelke Stadler

6 Feb 2024: Update profile fields block

Update profile fields whenever you need to! Sometimes you need to dynamically update a contact profile field, even when the user is not messaging you. That is now possible with the new UPDATE PROFILE…

Neelke Stadler
Updated by Neelke Stadler

30 Jan 2024: Convert Threads to Journeys

With just one click you can convert your Threads into Journeys — all at once or individually. Journeys are the way forward. From June 30th, 2024 Threads and Automations will be discontinued. We stron…

Neelke Stadler
Updated by Neelke Stadler

29 Jan 2024: Warning emails when conversation credits are low

Care begins with a conversation, making it crucial to have the ability to message users. Not being able to do so can be detrimental. Meta bills organisations per conversation. Fortunately, everyone g…

Neelke Stadler
Updated by Neelke Stadler

24 Jan 2024: Journeys are the way forward

Journeys are powerful and will continue to grow. They will replace Automations and Threads so chat services are build in one place. We've been making building automated chat services with Turn easier…

Neelke Stadler
Updated by Neelke Stadler

24 Jan 2024: Pin your favourite profile fields

A calm and collapsible profile field section. Plus pin your favourites to the top! Neat and tidy things make us think better! We cleaned up the profile field section so that operators can have more i…

Neelke Stadler
Updated by Neelke Stadler

16 Jan 2023: Voice note transcriptions

People love voice notes. They’re simple to use and make communicating longer thoughts quicker. Your helpdesk team will love them even more, now that Turn automatically transcribes them and makes them…

Neelke Stadler
Updated by Neelke Stadler

16 Jan 2024: Branch the journey

You want to make sure your chat service speaks to every user's specific needs and personal context. The Branch block now make that easy! With the new Branch block you can split journeys to make sure…

Neelke Stadler
Updated by Neelke Stadler

9 Jan 2024: The conversation is yours

When you reply to an unassigned chat it will now automatically be assigned to you. When you are working on the helpdesk you may find yourself scroll-reading through a bunch of chats, and most certain…

Neelke Stadler
Updated by Neelke Stadler

19 Dec 2023: Triggers in Build

Every chat journey needs to start somewhere. Triggering your stacks are now simpler and more powerful than ever. We added triggers to Build so that you can easily create a whole chat service in one p…

Neelke Stadler
Updated by Neelke Stadler

12 Dec 2023: Never start from scratch

If you’re new to Turn and working on a bot, it can feel daunting to get started. Not anymore! We added starter playbooks to Build to remove the scary "blank canvas" feeling. Select one of the pre-bui…

Neelke Stadler
Updated by Neelke Stadler

22 Nov 2023: The new Inbox

Get ready for the new Turn inbox! One of the biggest and most exciting changes to Turn is coming your way. The new inbox will launch in the last week of November 2023. You are going to love it. Let's…

Neelke Stadler
Updated by Neelke Stadler

26 Jul 2023: Uninterrupted conversations

There is nothing worse than someone chipping in mid-conversation. Especially when that ‘someone’ is an automated message. At Turn we believe that chat can change lives. The power of automated service…

Neelke Stadler
Updated by Neelke Stadler

18 Oct 2023: An improved billing system

We are transitioning to an improved billing system, making it easier to manage your subscription and change account details. . Going forward Turn.io will make use of Paddle as the merchant of record,…

Neelke Stadler
Updated by Neelke Stadler

18 Oct 2023: Interruption-free conversations on Turn

The new human-bot handover has launched! This is exciting because it makes uninterrupted conversation a reality.. There are 2 aspects to this feature. 1. Pause all automations when a human takes over…

Neelke Stadler
Updated by Neelke Stadler

18 Oct 2023: More joy on the Canvas!

We've polished the Canvas to look and work much more smoothly. Having the functionality to build chat journeys is great. Experiencing delight and smiling whilst you build is a lot more fun! We've pol…

Neelke Stadler
Updated by Neelke Stadler

16 Oct 2023: A reimagined Turn Helpdesk

We’re launching an Alpha version of the reimagined Turn helpdesk; one where operators have a personal inbox.. The new Inbox becomes the foundation for something even more exciting we’re working hard…

Neelke Stadler
Updated by Neelke Stadler

13 Sep 2023: A dedicated Unassigned collection

Make sure no conversation slips through the cracks.. There is now a brand new Unassigned collection making it easy to find anyone interacting with your service that is not yet assigned to a team memb…

Neelke Stadler
Updated by Neelke Stadler

12 Sep 2023: Templates on the Canvas

You can now add templates to user journeys on the Canvas. If you want to reach out to someone, but it's been more than 24 hours since their last interaction WhatsApp specify you to use a template. Te…

Neelke Stadler
Updated by Neelke Stadler

5 Sep 2023: Hide personal information

By default personable identifiable and sensitive information should be hidden. . For many of you who've been with us on this journey for the last few years will know that we are serious about enablin…

Neelke Stadler
Updated by Neelke Stadler

30 Aug 2023: A series of Trust and Safety Playbooks

We published a series of Trust & Safety Playbooks to make it easy for anyone to implement a secure chat service environment. The Trust and Safety Playbook series is your complete guide to using the b…

Neelke Stadler
Updated by Neelke Stadler

3 Aug 2023: Suggested replies

Suggested Replies can reduce the unnecessarily large amounts of time operators spend typing the same things over and over again. On Turn you can set up custom integrations to connect to external serv…

Neelke Stadler
Updated by Neelke Stadler

23 Aug 2023: Block a user

The well-being of your helpdesk operators is important. Operators can now block a user to protect themselves against anyone that interacts inappropriately on the Turn helpdesk. The blocking solution…

Neelke Stadler
Updated by Neelke Stadler

29 Jun 2022: Reminders are live!

You can now send personalised notifications to a selection of people from the Turn interface! Reminders allow you to personalise and send the same pre-approved template to a selected group of people.…

Neelke Stadler
Updated by Neelke Stadler

2 Aug 2023: PUT and PATCH functions now available within stacks

You can now make more precise updates to your external services with Stacks. PUT and PATCH methods are now available in Stacks, giving you efficient control and modification of your data with minimal…

Nathan Begbie
Updated by Nathan Begbie

14 Jul 23: Get your stack results in BigQuery

Stack data are now also streamed to BigQuery. Your stack results (obtained by using the Write Results settings and/or function) will now also stream to your BigQuery account. Two new tables are avail…

Santiago Cardona
Updated by Santiago Cardona

19 Jul 23: More freedom and flexibility with code blocks

Use code blocks to extend the power of the Canvas. Over time the Canvas will become the one place in Turn where you design and build impactful chat services. In order to do this, you can now write st…

Neelke Stadler
Updated by Neelke Stadler

8 Jul 23: Your name, your number

Sometimes you have the same stacks on multiple numbers and struggle to know which number you are editing. We put the WhatsApp line name and number on the simulator preview, so that you know which lin…

Neelke Stadler
Updated by Neelke Stadler

12 Jul 2023: Start a stack from another stack

Start a stack from another stack to easily connect all the pieces of your chat service and provide an excellent chat experience. When you build a chat journey you are likely to use multiple stacks to…

Neelke Stadler
Updated by Neelke Stadler

4 Jul 2023: Better chat and insights performance

Nobody likes to wait and wait and wait for something to load.. We added more tracing to our product to help us better uncover performance issues in the frontend and backend. Addressing these issues l…

Neelke Stadler
Updated by Neelke Stadler

30 June 2023: Stacks logging API (beta)

A better developer experience.. Raw logs from services running on stacks and the canvas are now available in realtime via an HTTP API. A maximum of 1000 logs per Stack is cached. The API is currently…

Neelke Stadler
Updated by Neelke Stadler

27 Jun 203: Visualised connections

You will now see arrows on the Canvas, visualising how messages are connected.. We've heard your feedback that it is helpful to see the chat journey at a glance. We added arrow connections between ca…

Neelke Stadler
Updated by Neelke Stadler

14 Jun 2023: Speed up conversation assignment

You can now assign someone from the chat list. Plus it is super quick to assign yourself. When you scan a chat list, it is easy to see which chats are not assigned to a team member yet. Now you can a…

Neelke Stadler
Updated by Neelke Stadler

19 Jun 2023: Add notes on the Canvas

Want to use a sticky notes on the Canvas to explain things to others or leave a note for your future self? You can do that now! Double click anywhere on the Canvas to add a note. It supports markdown…

Neelke Stadler
Updated by Neelke Stadler

15 May 2023: The latest Canvas improvements

The no-code Canvas is the future of Turn. And we will continue to add features and improvements to make it better!. What are the latest on the Canvas: Use keyboard shortcuts to build faster. What's t…

Neelke Stadler
Updated by Neelke Stadler

26 May 2023: Microsoft Single Sign-on

You can now sign-in (or sign-up) to Turn with your Microsoft email. Many of you use Microsoft for business purposes. It is now possible to sign in to Turn with Microsoft emails as well. No more Googl…

Neelke Stadler
Updated by Neelke Stadler

24 Apr 2023: Logging in Stacks

We know that with all coding endevours, you sometimes need to be able to debug and Stacks are no exception! To make this easier, we've introduced the log function, which allows you to log information…

Nathan Begbie
Updated by Nathan Begbie

20 Apr 2023: The no-code Canvas is live!

Today is a great day! The no-code Canvas has launched. You can now build more powerful impact services. If you are comfortable with Threads, but want to build more powerful chat interactions, you wil…

Neelke Stadler
Updated by Neelke Stadler

8 June 2021: Community Playbooks

Community Playbooks. We've launched Community Playbooks. Here's what it is all about... What is a Playbook?. A Playbook is a reusable component of a chat service that can be shared with and remixed b…

Pippa
Updated by Pippa

28 Mar 2023: Important changes to template categories

On June 1st, 2023 there will be changes to how Meta bills conversations on the WhatsApp Business Platform. To get ready for this, there are changes to template categories. We sent email communication…

Neelke Stadler
Updated by Neelke Stadler

30 Mar 2023: Integrate with Huggingface.co

Often a user experience can be improved by using a machine learning model to infer the meaning of the submitted request. A convenient way to do this is to use models hosted on Huggingface.co. We made…

Neelke Stadler
Updated by Neelke Stadler

23 Mar 2023: Answer conversations on mobile

Never miss an important conversation! You can now answer people via Turn from your mobile phone.. Let's say you are a community health worker without a computer, or a remote coach who is sometimes aw…

Neelke Stadler
Updated by Neelke Stadler

20 Mar 2023: Act on the user's last interaction

You want to re-engage people that haven't interacted with your service in a while. You can now see users' last interaction times. We all like prompt responses and answers. We also love conversations…

Neelke Stadler
Updated by Neelke Stadler

17 Mar 2023: Scan the list for unassigned chats

Having a human-in-the-loop improves the quality of help that your chat service provides. It is now easy to know which chats still need to be assigned to someone. You can now scan the chat list to see…

Neelke Stadler
Updated by Neelke Stadler

10 Mar 2023: Template with buttons in stacks

Make it easy for users to navigate your service with buttons. Buttons on WhatsApp are great! It makes navigation much simpler for a user. You can now also use templates with buttons in stacks. Rememb…

Neelke Stadler
Updated by Neelke Stadler

9 March 2023: More data in BigQuery!

You will be delighted to know that message status and contact data are now being streamed to BigQuery as well. We added two more tables to BigQuery. Your message status (sent, delivered, read) data a…

Neelke Stadler
Updated by Neelke Stadler

16 Feb 2023: More possibilities for scheduling stacks

A stack can schedule the execution of another stack (or itself) at some time in the future. This is useful to automatically sent a notification, say, 2 days from now. Sometimes you need to remind peo…

Neelke Stadler
Updated by Neelke Stadler

13 Feb 2023: Automatically mark messages as DONE

Messages are now automatically marked as DONE when you close a chat. In Turn there are two types of Collections: Message Collections and User Collections. Message Collections focus on each and every…

Neelke Stadler
Updated by Neelke Stadler

3 Feb 2023: Search with quick picks or date&time filters

We are giving you more control over message search. Find messages for exact dates & times, or use the quick pick options. You can already search for messages based on keywords, assigned operators, la…

Neelke Stadler
Updated by Neelke Stadler

17 Jan 2023: Add hyperlinks to Playbooks

You can now neatly add hyperlinks to your Playbook descriptions. Making it one simple click for your readers. Establishing trust is important. Telling others how your Playbook work and how to best us…

Neelke Stadler
Updated by Neelke Stadler

11 Jan 2023: Export specific responses from Stacks

You want to make sense and learn from user responses. You can now easily export specific stack interactions to CSV files. Stacks are non-linear, allowing you to build complex chat journeys with your…

Neelke Stadler
Updated by Neelke Stadler

2 Nov 2021: Playbooks Launch

Download best practice Playbooks from the Chat for Impact community! We're bringing our product and community closer together. When we started Turn.io, we were motivated by the belief that new techno…

Pippa
Updated by Pippa

18 Nov 2022: Build with feedback

Track the location of the simulator in your stack, and get code completion and error prompts. We are adding more feedback to stacks so you can build faster! Track the simulator. To make it easier for…

Neelke Stadler
Updated by Neelke Stadler

21 Nov 2022: A new look user interface!

Don't we all just love a fresh breath of air! We updated Turn's look and feel. Hi, nice to meet you 😎! This year we updated our brand to better align with our values and the diversity of our global a…

Neelke Stadler
Updated by Neelke Stadler

11 Oct 2022: Building blocks

We’ve added different type of blocks to Build to make it less daunting for content-focused users to create impact services with Stacks. We’ve introduced the idea of blocks that can do different thing…

Neelke Stadler
Updated by Neelke Stadler

13 Oct 2022: Reminders are in Beta!

You can now schedule a reminder to start sending at a future date and time. We also provide more feedback on the send. Reminders allow you to personalise and send the same pre-approved template to a…

Neelke Stadler
Updated by Neelke Stadler

10 Oct 2022: New Turn.io Developer Docs

Our Developer Docs got a new look and feel, and a dedicated section on how to Build with Stacks! It is still hosted on the same URL: https://whatsapp.turn.io/docs/. But you will see the layout and st…

Neelke Stadler
Updated by Neelke Stadler

19 Sept 2022: More fields available in the Data Export API

Data is power! We are adding more fields to the Messages endpoint of the Data Export API. When will the change happen? These changes will be implemented during the week of the 19th to the 22nd of Sep…

Neelke Stadler
Updated by Neelke Stadler

15 Sept 2022: Shorter messages are better

Spend the time and effort to simplify, simplify, simplify. You’ll be rewarded in engagement. . One of the biggest mistakes teams make when writing content for chat services, is they make it too long.…

Neelke Stadler
Updated by Neelke Stadler

13 Sept: Changes to the contact details API endpoint

If you are using our Data Export API to retrieve contact details you should know about upcoming changes. To fix a mismatch between contacts in the messages Data Export API and contacts in the contact…

Nathan Begbie
Updated by Nathan Begbie

7 Sept 2022: Stack improvements

Whilst we continue to work on the no-code interface we polished a few items on the current code-focused interface. Our new Build engine makes it possible to set up appointment schedulers, quizzes, co…

Neelke Stadler
Updated by Neelke Stadler

1 Sept 2022: Learn to Build with Stacks.

Stacks are here to stay! Join a training session to get stacking.. Learn to Build with Stacks. Book to join one of our Advanced Training sessions where we teach you how to use Stacks. We added 10 Bas…

Manish Manohar
Updated by Manish Manohar

18 Aug 2022: Deprecating Goals

We are removing Goals on 26 August 2022. When we first designed goals we were only a Helpdesk product, so managing user goals manually made sense as a part of an operator workflow. BUT automation cha…

Neelke Stadler
Updated by Neelke Stadler

17 Aug 2022: Build for your audience

Test how your Stack conversation interacts with different types of users. A persona is a fictitious user you can create inside the Stack preview that allows you to test how your conversation interact…

Neelke Stadler
Updated by Neelke Stadler

19 Aug 2022: Better human support with Message Collections

We are adding a new Collection type so you can find and answer messages faster. At Turn our vision is to make effective human support accessible to vulnerable people everywhere. We are improving the…

Neelke Stadler
Updated by Neelke Stadler

16 Aug: Pick a date range

There are always dates that matter more to you than others, like the 10 days your opt-in campaign ran. On the Insights page you can now select a custom date range and all the graphs will update to pr…

Neelke Stadler
Updated by Neelke Stadler

28 July 2022: Custom voice notes

You can now record and send voice notes from the reply box. It’s often easier to respond with a voice note when you are trying to explain hard concepts to people. Voice notes also allow you to bridge…

Neelke Stadler
Updated by Neelke Stadler

14 July 2022: Get Stacking! Build more complex services.

With Stacks, powered by Build, you can build more complex chat services with less effort! Connect your Facebook page or your content spreadsheet, create list messages, setup complex branch logic and…

Pippa
Updated by Pippa

4 July 2022: Faster insights

We implemented new infrastructure to power the Insights page! This means faster insights today, and new insights going forward. We're excited to let you know that we've been dealing with the underlyi…

Nathan Begbie
Updated by Nathan Begbie

8 Jun 2022: Track your conversations

It is important to know how many conversations you are doing monthly! WhatsApp switched from a notification-based pricing model to a conversation-based pricing model, and so have we. The original ‘Te…

Neelke Stadler
Updated by Neelke Stadler

3 May 2022: Reach out with Reminders

Our new Reminders feature will enable you to send personalised notifications to a select group of people from the UI. Reminders is currently in Alpha testing, and we are getting fantastic feedback. I…

Neelke Stadler
Updated by Neelke Stadler

21 Apr 2022: Payments made easy!

Lessen your admin burden by setting up payment details on Turn so that you have one less manual payment to worry about. . You can now set up subscription billing. This will make your life MUCH easier…

Neelke Stadler
Updated by Neelke Stadler

3 Apr 2022: Follow up at an exact local time

We added a new follow up timer! You can now send a follow up message at an exact local time.. Instead of setting up the follow up timer to trigger in, say, 4 hours you can set it up to trigger at exa…

Neelke Stadler
Updated by Neelke Stadler

20 Mar 2022: Small changes, big wins!

We made a number of small updates for button messages so it's a more pleasant experience for you. The following have been improved: Button messages/templates are now ordered by created date (descendi…

Neelke Stadler
Updated by Neelke Stadler

8 Mar 2022: Security enhancements

We added security enhancements to improve access control and lessen Turn's attack surface. Enhancement to database access controls includes enforcing physical security keys, limit sessions and restri…

Neelke Stadler
Updated by Neelke Stadler

16 Feb 2022: Add resources to Playbooks and export Contacts

We have two product updates for you. 1. Add resources to your Playbooks to easily share with the community. Playbooks are now able to have file attachments added to them. Up to 10 attachments can be…

Neelke Stadler
Updated by Neelke Stadler

18 March 2021: Improved billing transparency

As of February 1st, 2022, this article will be outdated based on changes by WhatsApp to move from a notification-based pricing model to a conversation-based pricing model. We made a number of enhance…

Neelke Stadler
Updated by Neelke Stadler

30 July 2020: Manage your message template spend

We've added billing management for message templates.

Neelke Stadler
Updated by Neelke Stadler

26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes

We have two product updates for you. Add some expression to your buttons! You can now use emojis in buttons. Use it wisely to improve your user experience. Please note that markdown (like bold and it…

Neelke Stadler
Updated by Neelke Stadler

5 Jan 2022: Use buttons in threads

Button messages make it easier for users to select what they want on WhatsApp. Less effort and fewer errors! We are happy to announce that we have published button messages in Threads for all app.tur…

Manish Manohar
Updated by Manish Manohar

23 Nov 2021: Button messages

Button messages make it easier for users to select what they want on WhatsApp. Less effort and less errors! We are excited to announce that you can now create button messages and send it via automati…

Neelke Stadler
Updated by Neelke Stadler

20 Sept 2021: The end of Chatbase

We will be removing the Chatbase integration from the Turn user interface. Chatbase recently announced that it has reached its end-of-life and will shut down on September 27, 2021. They've already be…

Neelke Stadler
Updated by Neelke Stadler

9 Sept 2021: Data Export API

You can now use our new Data Export API to store your Turn data in a database other than BigQuery. Turn is not designed for long term storage, and we therefore strongly recommend that you set up a co…

Neelke Stadler
Updated by Neelke Stadler

9 August 2021: Thread data export

Ke Nako - it's time! We've teased and told you about it and now it is here. You can download thread data to learn from your users. What does Ke Nako mean? The words “ Ke Nako ” was part of the 2010 S…

Neelke Stadler
Updated by Neelke Stadler

17 June 2021: Important security improvements

Security is always top of mind for us. We made a number of improvements that we'd like you to know about. Security improvements relevant to all customers: All error logs are now scrubbed to remove se…

Neelke Stadler
Updated by Neelke Stadler

22 June 2021: You know best!

To build what is best for you we need to test and learn from you! We have two opportunities for you to shape the value you can get from Turn: If you want to lessen your admin burden and have one less…

Neelke Stadler
Updated by Neelke Stadler

21 June 2021: Sample content for templates

WhatsApp recently communicated that message templates will be rejected if it is not clear what content goes into a specific parameter. . This especially applies to media message templates , which is…

Neelke Stadler
Updated by Neelke Stadler

17 March 2021: Share the amazing work you do

We want to make it easier to share the great work you do with other Chat for Impact community members. As a first step we are allowing you to export and import threads between numbers. You can export…

Neelke Stadler
Updated by Neelke Stadler

8 March 2021: Contextual replies and profile settings that suit you

We have two updates to make conversations more contextual in a user interface you prefer. We love to make things a little bit better each day. Herewith two small updates that aim to cross some t's an…

Neelke Stadler
Updated by Neelke Stadler

17 Feb 2021: Contacts and labels data added to BQ

We added four additional tables to BigQuery. You now have access to your labels and contact profile data. To learn more about your data, how to join tables and how to write queries in BigQuery you ca…

Neelke Stadler
Updated by Neelke Stadler

22 Feb 2021: Button automation

Buttons make it easier for users to quickly reply. Button automation makes it easier for you to act on button responses. You created a template with quick reply buttons , got it approved and now want…

Neelke Stadler
Updated by Neelke Stadler

18 Feb 2021: Updates to the fallback channel

The information that you are sending to your users is important. So, we ensure that you can use an alternative channel to enable access to information if needed. In Turn, the fallback channel ensures…

Neelke Stadler
Updated by Neelke Stadler

11 August 2020: Learn in Turn

Want to learn while you're doing? Now you can. We've added a widget into Turn.io that allows you to find all of our Learn content right when you need it. Just click on the ? icon at the bottom of the…

Pippa
Updated by Pippa

8 September 2020: Contact Profile

Hello Contacts! You can now see your stored profile data alongside the conversation. We know you like to know a lot about your users. Now you can save the data you need to remember during the convers…

Pippa
Updated by Pippa

19 October 2020: Hidden numbers by default

We believe in privacy by default so we're hiding user phone numbers. Only rarely do you need to view a user's phone number to have a meaningful conversation with them so we're hiding part of a user's…

Pippa
Updated by Pippa

27 Jan 2021: Add media or stickers to custom replies

You can add a media file or send a sticker as a custom reply. To date you could add a media file (i.e. an image, video, audio or document) or a sticker to your content in Turn.io and use those messag…

Neelke Stadler
Updated by Neelke Stadler

3 Feb 2021: Add media to templates

You can now add a media file to a message template and share more detailed information in one message! What you should know: You can only send one media file per template. You can choose one of three…

Neelke Stadler
Updated by Neelke Stadler

5 Feb 2021: Snappier and easier-to-use modals

We updated the content and template modals so you can continue to see your current conversation when sending quick replies. In December we enhanced the design of the reply box to make it faster and s…

Neelke Stadler
Updated by Neelke Stadler

10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade

As a Chat for Impact community, we’ve seen incredible growth across our client’s WhatsApp services over the last few months.. Collectively you’ve sent and received over 810 million messages - 👏 an in…

Pippa
Updated by Pippa

21 Dec 2020: A last big release to celebrate the year

2020 has been extraordinary (...or should we say out-of-ordinary)! Herewith our last big release to end the year with a bunch of exciting, new features. BUTTONS: You can now create and send interacti…

Neelke Stadler
Updated by Neelke Stadler

3 August 2020: Add a list to your Exact match automations

We've added lists to exact match automations. Previously you could only add a list of keywords to the Trigger type: When a message received STARTS WITH a specific keyword. Now you can add a list of n…

Pippa
Updated by Pippa

2 Dec 2020: Delete a template, get more insights and send stickers via the API

We've made a number of updates you will be glad to know about. You can now delete a message template from the user interface to keep your workspace neat and tidy.. On the Insights page we've added yo…

Neelke Stadler
Updated by Neelke Stadler

17 Nov 2020: Delete a user message

You can now delete any inappropriate, offensive or illegal message that you've received.. A safe and secure work environment for your team is important. We've made it easy to delete any unwanted cont…

Neelke Stadler
Updated by Neelke Stadler

23 October 2020: Insights

Creating an impactful service works better when it’s driven by data. We help you understand interaction on your service so that you have a deeper understanding of your users and their engagement patt…

Neelke Stadler
Updated by Neelke Stadler

15 July 2020: Data storage and rejection reasons

We've added more transparency. Data plays a vital role in making your service valuable to your users and organisation. For this reason, we worked hard to make it a lot simpler for you to store and vi…

Neelke Stadler
Updated by Neelke Stadler

10 July 2020: WhatsApp profile and Login

We're making it easier. We're giving you the reigns to control your business presence on WhatsApp. We've updated the "Settings" section in Turn.io. Here, you'll now find a new " WhatsApp Profile " ta…

Neelke Stadler
Updated by Neelke Stadler

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