Product updates
2023
2022
2021
10 Apr 2024: Duplicate or delete journeys in bulk
You can now duplicate or delete journeys in bulk. Whilst crafting your chat experience, it is helpful to be able to duplicate a journey. Similarly, you might be playing around with ideas but decide i…
9 Apr 2024: React to messages
You can now react to messages from users. Last week we made it possible to see reactions from users , and now your team can also use reactions. Let's pretend a user opted out of receiving messaging f…
4 Apr 2024: Reactions
Reactions have become core to how people communicate digitally. They might be tiny, but they add rich context to conversations. The WhatsApp Cloud API allows businesses to send and receive reactions,…
2 Apr 2024: Backwards incompatible change on Flow Results API
If you export journey insights for your chat service via the Flow Results API this backwards incompatible change requires action from you before April 15th. . If you do not use the API explicitly and…
27 Mar 2024: First-time visitors
We’ve made it much easier to trigger a journey for new users. A warm welcome goes a long way! If someone has never ever used your chat service, you want to make their first experience as smooth as po…
25 Mar 2024: Handling late responses
The last journey now resumes when the user respond; even if the response happens much later. Let's explain how journeys work behind the scenes in Turn.io. When a user interacts with a journey on your…
22 Mar 2024: Basic operator insights
Helping people in a timely manner is the aim! Admins now can track their team's performance. On the Insights page we record who takes over a conversation from the bot, and how longs it takes them to…
19 Mar 2024: Pin your favourite collections
It is great to have it your way! You can now pin your important Collections to the top. Hover on a Collection and click the little star⭐️ icon to move that Collection to the top of the list. Favourit…
14 Mar 2024: Get 10% discount
Get 10% off your monthly subscription for 6 months when you switch to automatic payments. It’s easy to forget to pay an invoice. Automatic payments saves you time and ensure uninterrupted service to…
26 Feb 2024: "First Message Received At" profile field
Knowing when someone first interacted with your service means you can segment users and deliver more personalised experiences. We added a new default profile field called "First Message Received At".…
20 Feb 2024: Mentions
Operators can now directly mention teammates, making it smooth to collaborate on chats and easy to escalate as needed. As a team you should make use of internal notes to communicate within your helpd…
16 Feb 2024: Give us feedback
We love to hear from you! Tell us about the problems you wish you could solve with Turn and how we can improve things so you can have more impact. We made it simple to give us product feedback. You w…
13 Feb 2024: More filtering options in triggers
More filtering options in Triggers so that you can send more personalised messaging! People love the right message at the right time. With more filtering options in triggers you can target exactly wh…
6 Feb 2024: Improve team work with notes
Internal notes help improve team communication, ensuring smooth handovers between shifts and easier escalations. It is now possible to add an internal note to a conversation that can only be read by…
6 Feb 2024: Update profile fields block
Update profile fields whenever you need to! Sometimes you need to dynamically update a contact profile field, even when the user is not messaging you. That is now possible with the new UPDATE PROFILE…
30 Jan 2024: Convert Threads to Journeys
With just one click you can convert your Threads into Journeys — all at once or individually. Journeys are the way forward. From June 30th, 2024 Threads and Automations will be discontinued. We stron…
29 Jan 2024: Warning emails when conversation credits are low
Care begins with a conversation, making it crucial to have the ability to message users. Not being able to do so can be detrimental. Meta bills organisations per conversation. Fortunately, everyone g…
24 Jan 2024: Pin your favourite profile fields
A calm and collapsible profile field section. Plus pin your favourites to the top! Neat and tidy things make us think better! We cleaned up the profile field section so that operators can have more i…
24 Jan 2024: Journeys are the way forward
Journeys are powerful and will continue to grow. They will replace Automations and Threads so chat services are build in one place. We've been making building automated chat services with Turn easier…
16 Jan 2024: Branch the journey
You want to make sure your chat service speaks to every user's specific needs and personal context. The Branch block now make that easy! With the new Branch block you can split journeys to make sure…
9 Jan 2024: The conversation is yours
When you reply to an unassigned chat it will now automatically be assigned to you. When you are working on the helpdesk you may find yourself scroll-reading through a bunch of chats, and most certain…
