Product updates
2021
2022
2023
2024
5 Sep 2025: Interrupting triggers
Introducing Interrupting Triggers: Jump between journeys. We're addressing one of your most frequently requested features: the ability to define special keywords that let users instantly jump to a sp…
1 Sep 2025: More modular Journeys
When building complex conversational experiences, it's common to break complex flows into smaller, reusable pieces. We're introducing a helpful new feature that makes this modular approach more pract…
29 Aug 2025: Wait for it...
Ever had messages arriving out of sequence, confusing your users? Or Meta rate-limiting you because you were sending too many messages too fast? Wait solves these headaches. We're excited to announce…
15 Aug 2025: Inbox availability for all
Inbox availability for all. We've expanded our availability feature to all inbox users, not just those using routing. Now everyone can see when their teammates are online and what they're working on.…
22 Jul 2025: Friendlier Journey card names
This is the kind of small quality of life update you love: new cards now have friendlier card names. Instead of a long, scary and complicated name that's hard to reference, like Text_a6aeab , now we…
12 Jul 2025: Improved copying and pasting in Journeys
Small change, big difference: pasting blocks now keeps you in your flow. We've made a small but meaningful improvement to the journey editor: when you paste blocks, you now stay exactly where you're…
Calling Beta is here: add Voice to your WhatsApp Conversations
We're excited to introduce a major upgrade to your communication toolbox — Calling Beta is now officially live on Turn.io! 🎉 This new feature allows you to unify voice calls and chat on a single plat…
23 Apr 2025: Upgraded Inbox — Faster, Clearer, Better!
We’ve given the Turn.io Helpdesk Inbox a major upgrade, and it’s more than just a visual refresh. This new Inbox lays the foundation for faster feature development, improved reliability, and a better…
28 Feb 2025: Introducing Journey Insights
We understand that building a great chat service isn’t just about creating Journeys—it’s about continuously improving them. That’s why we’re introducing Journey Insights , a powerful new feature that…
20 Feb 2025: The Journeys API now automatically publishes journeys on creation
We have updated the Journeys API to automatically publish newly created journeys. You can still send unpublished updates once the Journey has been created. This change aligns with how the UI works, m…
19 Feb 2025: Unlocking the power of AI for your chat service
Artificial Intelligence (AI) is revolutionizing digital communication by making complex tasks seamless and efficient. Tasks that once required manual effort— understanding user intent, generating rep…
18 Feb 2025: Turn.io is now available in Portuguese
We’re thrilled to announce that Turn.io is now available in Portuguese — our first step toward localizing the platform for an even better user experience! Switching your language is simple: Simply go…
7 Jan 2025: Build Journeys faster with keyboard shortcuts
Build Journeys faster with keyboard shortcuts. You’ll notice improvements in the keyboard shortcuts to copy, paste, cut and/or duplicate a card in Journeys. Similarly undo and redo now all works much…
