What happens to my phone number If I offboard or leave after trial?

Raquel Updated by Raquel

If you’re using Turn.io and considering off-boarding after your trial or subscription period, you might be wondering: What happens to my WhatsApp number? 🤔

Your number is an essential part of your communication strategy, so it’s important to understand your options. Below, we break down what happens based on the type of number you used.

If you brought your own number (SIM card owner)

✅ You remain in complete control.

If you registered your WhatsApp Business number using a SIM card you own, the number is entirely yours. Even if you choose to leave Turn.io, you can continue using your number independently by setting it up with another provider or switching back to a personal or business WhatsApp account.

If turn.io provided you with a number

If you used a number that we provided, here’s what you need to know:

✅ We can transfer the number to you. We work with a third-party provider for virtual business numbers. If you want to keep the number, we can coordinate the transfer process for you.

There may be costs involved. The provider offers different pricing plans for virtual business lines, and you would need to discuss the rates and ongoing costs directly with them.

One of the key benefits of using a number provided and managed by Turn.io is reliability. Some mobile network operators (MNOs) require physical SIM cards to be used in a device periodically to keep them active. With Turn.io’s setup, you don’t have to worry about your number being deactivated due to inactivity.

If you’re considering offboarding and want to discuss keeping your number, reach out to our support team. We’ll guide you through the process and provide the necessary steps to ensure a smooth transition.

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