Triggers explained: Message received is a BUTTON PRESSED...

Neelke Stadler Updated by Neelke Stadler

We explain how it works when you set up an automation that triggers when a message received is a button that the user pressed.

Once you've selected the "Message Received" trigger, you'll be prompted to specify the criteria that your trigger will respond to. The BUTTON PRESSED trigger allows you to set up an automation when a user presses a button in a message (or template) you've sent to them.

For example:

  • You have a message with two quick reply buttons:
    • "Yes, it's sorted"; and
    • "No, the issue continues".
    If the user selects "No, the issue continues" you want to automatically ask them to provide more information. You can do this by selecting the specific message/template and button you want to use as a trigger. Thereafter you will be prompted to continue with selecting the action you want (e.g. Reply with a message).

This is what it will look like in the user interface: makes it possible to add multiple triggers and actions to chat-service messages to deliver highly personalised conversations. Learn how to do this, step-by-step, in our advanced automation guide.

Once you have selected a trigger, you'll be prompted to select a subsequent action. Read more about the different types of actions available.

Interested to understand the other trigger types?

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