Chat for Impact

Pippa Updated by Pippa

Everyone has had a conversation that has changed their life. And, if you think back to the best conversations you’ve ever had, chances are that you’ll remember how personal and well-timed they were. At some point, one or more of these conversations drove you to action.

At Turn.io, we aim to make impactful conversations possible – at scale. Using the same tools all of us use in our everyday conversations, we help organisations to "turn" their conversations into actions that have a powerful social impact. 

Incubated within Praekelt.org, Turn.io was originally born out of a need to reduce the cost of large-scale SMS programmes. In line with our philosophy to support the remarkable work done by social-impact organisations, we developed a cost-effective, cloud-based application that integrates directly with the WhatsApp Business API. Turn.io now enables organisations across the globe to have personal, guided conversations with thousands of users at a time. 

As you work through the material on this website, you’ll learn how to: 

  • Design a chat service that will delight and empower your users.
  • Launch your chat service successfully.
  • Use Turn.io to connect with, support and guide your users in real-time.
  • Update your service over time to reach your organisation’s goals, and change lives. 

Turn.io makes it easy for small teams to achieve big, life-changing dreams.

Welcome on board! 🙂

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