19 Feb 2025: AI for chat service: unlocking the power of AI on turn.io

Raquel Updated by Raquel

Artificial Intelligence (AI) is revolutionizing digital communication by making complex tasks seamless and efficient.

Tasks that once required manual effort—understanding user intent, generating replies, transcribing voice messages, and even analyzing images—are now effortless with AI. In customer support, language barriers can be a challenge, but AI-powered translation makes it possible to assist users regardless of the language they speak.

At Turn.io, we’ve been piloting AI for nearly a year, refining models and gathering insights to create meaningful, scalable solutions. Now, we’re excited to bring AI features to everyone! 🚀

AI features are available for everyone, but Pro users have some limitations:
Pro users: Limited to one AI Assistant and can only use AI-powered features in Journeys. Enterprise users: Enjoy full AI functionality, including AI in Inbox and Journeys, multiple AI Assistants, and advanced customization.

Key Benefits:

AI is more than automation—it empowers teams to provide faster, smarter, and more effective support.

Here’s how AI enhances your chat service:

  • Reduce workload & costs – AI automates routine inquiries and suggests smart responses.
  • Enable instant multilingual support – AI translations let you assist users in any language.
  • Improve accessibility – AI-powered voice messaging ensures better support for low-literacy users.

By integrating AI, your team can work smarter, scale your social impact, and create exceptional chat experiences.

How It Works: AI-Powered Features in Turn.io

Turn.io’s AI features are designed to enhance both agent-led and automated conversations, allowing organizations to scale while maintaining quality engagement.

💬 AI in the Inbox

We’ve built two powerful AI features directly into the Inbox:

  1. Suggested Replies: AI analyzes ongoing conversations and suggests three possible replies, allowing agents to respond faster and with greater accuracy.
  2. AI Translations: Agents can instantly translate messages into any language, making it easy to support diverse user groups—without hiring multilingual staff!
🚀 AI in Journeys

This video provides a full overview of how AI enhances Journeys, making it possible to deliver personalized, dynamic conversations at scale.

  1. Models & Training: Full Control Over AI Assistants: We currently support AI integrations with OpenAI and Llama, providing access to powerful, industry-leading models. Soon, we’ll be adding more providers to give you even greater flexibility.
  2. Create and train AI Assistants: Define how AI interacts with your contacts, ensuring it aligns with your organization’s goals. Adjust AI behavior to match your brand’s tone, policies, and communication style.
  3. Craft your AI-powered service without the unnecessary complexity: on the Journeys page you will find a suite of 6 AI blocks you can use to craft your chat service. These make it super easy to add AI to your journeys.

AI is here to empower your chat service, reduce operational costs, and improve user experience. With Turn.io's AI-powered features, let’s make chat smarter, faster, and more accessible — together!

👉 Get started today! Try AI in your Inbox, set up your first AI-powered Journey, or train your own AI Assistant.

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20 Feb 2025: The Journeys API now automatically publish journeys on creation

18 Feb 2025: Turn.io is now available in Portuguese

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