10 Sep 2025: See who's online on assignments

Ricardo Updated by Ricardo

See Who's Online When Assigning Conversations

We've made it easier to get conversations to the right person at the right time. Now when you're assigning a conversation, you can see who's currently online directly in the assignment dropdown:

No more guessing who's available or accidentally assigning urgent chats to someone who's offline. The online status indicator helps you make smarter assignment decisions and ensures customers get faster responses.

This small update makes a big difference in how quickly your team can handle incoming conversations. Less time wondering, more time helping customers.

The feature is rolling out to all accounts starting today. Happy assigning!

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