22 Jul 2026: Transfer Calls

Ricardo Updated by Ricardo

Some calls need a second pair of hands.

A call is already happening. Then it becomes clear this isn’t yours to finish.

You need a colleague who knows the case. A senior. A specialist. Until now, that usually meant hanging up, starting again, and hoping the person on the other end was still there.

You can now transfer a live call to another operator.

Support on the line, or an escalation, without making the patient start over.

What happens if they don't pick up?

The next operator might already be in a consult. They might miss it.

If they don’t pick up, the call comes back to you. Nobody is left on a line with no one there.

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