1 - Intro to AI in Turn.io

Raquel Updated by Raquel

AI-Powered Features in Turn.io

AI features are available for everyone, but Pro users have some limitations:
Pro users: Limited to one AI Assistant and can only use AI-powered features in Journeys. Enterprise users: Enjoy full AI functionality, including AI in Inbox and Journeys, multiple AI Assistants, and advanced customization.

Turn.io’s AI features are designed to enhance both agent-led and automated conversations, allowing organizations to scale while maintaining quality engagement. By integrating AI, your team can work smarter, your social impact, and create exceptional experiences.

💬 AI in the Inbox

We’ve built two powerful AI features directly into the Inbox:

  1. Suggested Replies: AI analyzes ongoing conversations and suggests three possible replies, allowing agents to respond faster and with greater accuracy.
  2. AI Translations: Agents can instantly translate messages into any language, making it easy to support diverse user groups—without hiring multilingual staff!
🚀 AI in Journeys

This video provides a full overview of how AI enhances Journeys, making it possible to deliver personalized, dynamic conversations at scale.

  1. Models & Training: Full Control Over AI Assistants: We currently support AI integrations with OpenAI and Llama, providing access to powerful, industry-leading models. Soon, we’ll be adding more providers to give you even greater flexibility.
  2. Create and train AI Assistants: Define how AI interacts with your contacts, ensuring it aligns with your organization’s goals. Adjust AI behavior to match your brand’s tone, policies, and communication style.
  3. Craft your AI-powered service without the unnecessary complexity: on the Journeys page you will find a suite of 6 AI blocks you can use to craft your chat service. These make it super easy to add AI to your journeys.

AI is here to empower your chat service, reduce operational costs, and improve user experience. With Turn.io's AI-powered features, let’s make chat smarter, faster, and more accessible — together!

👉 Get started today! Try AI in your Inbox, set up your first AI-powered Journey, or train your own AI Assistant.

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2 - Integrate with an AI provider

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