17 Mar 2023: Scan the list for unassigned chats

Neelke Stadler Updated by Neelke Stadler

Having a human-in-the-loop improves the quality of help that your chat service provides. It is now easy to know which chats still need to be assigned to someone.

You can now scan the chat list to see which chats have not been assigned to a team member! This makes it simple to assign chats without having to go into every chat. Once you spot a chat that is unassigned, simply go to that chat and assign it to an operator.

Simpler, better, faster human help!

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