2 Dec 2024: Making chat sorting even better

Neelke Stadler Updated by Neelke Stadler

Making chat sorting even better

In May 2024 we updated the ordering of the chat list on Turn.io to show the last interaction on a chat, whether it came from you as the organisation or from the user. This is how WhatsApp works and makes it simple to follow conversations chronologically at all times. This change, although helpful at times, made operators slower. We reverted the change, putting the emphasis of the chat list back on incoming messages from users.

How does the chat list order chats?

  • A chat will move to the top of the list when an incoming message is received from the user.
  • The message preview will show the last interaction on the chat, whether that was a sent or received message or a reaction.

This could mean that you see newer timestamps in the preview lower down the list, because the preview shows outbound messages too. Only a new message from a user will reorder the chat list.

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