Why is my video not sending?

Neelke Stadler Updated by Neelke Stadler

If you have uploaded a video but it does not send or play successfully please check that your video adhere to WhatsApp's requirements. For video WhatsApp only supports:

  • The H.264 video codec and the AAC audio codec.
  • Videos with a single audio stream.

This means that while your video file type (e.g. mp4) might be correct the video or audio codec (how the video / audio is encoded) is unsupported.

A tool such as https://handbrake.fr/ might assist you to convert to the correct codec.

Supported content types

Was this article helpful?

How do I extract data out of Turn.io?

My sandbox isn't working? How do I connect?

Contact