Build chat journeys specific to your audience

Neelke Stadler Updated by Neelke Stadler

Test how your chat journey interacts with different types of users.

A persona is a fictitious user you can create inside the Journey preview that allows you to test how your conversation interacts with different types of users, for example learners versus educators or English users versus French users.

Let’s show you how it works.

Was this article helpful?

Where do I start with code journeys?

How to download and duplicate code journeys