Journeys

Get started with journeys

Powerful chat journeys should be easy to create! Let's dive in. Care starts with a conversation. Journeys is the one place in Turn where you design and build your chat service. Let's look at what you…

Raquel
Updated by Raquel

Triggers

You can define your trigger rule directly on the canvas or skip it while you are testing. But don't forget to return to it later: without a trigger, people can't enter a specific chat journey!

Raquel
Updated by Raquel

Cards and Messages types

Let's dive into all the Message and Action cards available in the Journey page. Clicking on the plus button, select any of the available message types to build your engaging chat service. Message typ…

Raquel
Updated by Raquel

Journeys Data

Use data in journeys to build powerful chat experiences. Journeys are designed to be simple to use, but powerful to create impactful chat service. Using data in no-code journeys raises the ceiling of…

Raquel
Updated by Raquel

Journey Logs

To improve the developer experience, we also have logs on the Journey page. Logs allow you to see live errors happening in your number, where they’re happening, and why they’re happening. The Log() f…

Raquel
Updated by Raquel

Staging and Version History

Safely test and publish. We know how stressful it can be to improve a live service. Making changes to a journey while it’s live comes with risks, and no one wants to accidentally disrupt their custom…

Raquel
Updated by Raquel

Journey Insights

Journey Insights is a powerful feature that helps you understand how users interact with your chat service by tracking how users navigate through Journeys. It was made to answer critical questions, s…

Raquel
Updated by Raquel

Save important responses to the contact profile or as downloadable results

Personalisation is key when you chat with people. The more personal the experience is on your chat service, the more impact it will have. You want to save some responses from users so that you can us…

Raquel
Updated by Raquel

Where do I start with code journeys?

Code journeys are fun! And very powerful. Make sure you try it out. You can work through the 10 Basic and Advanced Training code journeys. Read the documentation; it gives an overview plus LOTS of ex…

Raquel
Updated by Raquel

Build chat journeys specific to your audience

Test how your chat journey interacts with different types of users. A persona is a fictitious user you can create inside the Journey preview that allows you to test how your conversation interacts wi…

Raquel
Updated by Raquel

How to download and duplicate code journeys

You can save any code journey as a markdown file, making it easy to reuse it later. Let's look at the required steps. Open the code you want to save as markdown. You need to make two updates to the U…

Raquel
Updated by Raquel

Where do I find code journey documentation?

Code journeys are geared for a more technical audience. Let's have a look at the docs. The no-code journey builder is intuitive to use, but you may prefer code journeys for a variety of reasons. Let'…

Raquel
Updated by Raquel

How can I use a template button pressed to start a Journey?

When doing outbound messaging there are a couple of rules from Meta, the most prominent one being that you can only start an outbound conversation with a template message. In Turn, Reminders are grea…

Raquel
Updated by Raquel

Using media in no-code journeys

WhatsApp allows you to send media such as images, videos, audios and pdf documents. This can be achieved on Turn through no-code journeys within the no-code canvas itself and is very simple to implem…

Raquel
Updated by Raquel

Launching at Scale? Here’s a checklist

Planning a large-scale campaign or launching your chat service to a big audience? Great! At Turn.io, we love seeing your impact grow — and we want to help you ensure everything runs smoothly when vol…

Raquel
Updated by Raquel

Conversation Design Best Practices

Conversation design best practices Design an effective chat service by using best practices from conversation design. ⏮️ Before onboarding Is the value proposition of your service clear to the user?…

Sofie Meyer
Updated by Sofie Meyer

Contact