27 Jan 2021: Add media or stickers to custom replies

Neelke Stadler Updated by Neelke Stadler

You can add a media file or send a sticker as a custom reply.

To date you could add a media file (i.e. an image, video, audio or document) or a sticker to your content in Turn.io and use those messages in automation or as a quick reply - now it's possible to also send it from the reply box. This will make it faster for your team to personalise custom responses to users.

Click on the new paperclip📎(for media) or sticker📄(for stickers) icons in the bottom right of the reply box.

Note: You still need to adhere to the media size restrictions as determined by WhatsApp.

Continue reading more on the reply box design.

Was this article helpful?

3 Feb 2021: Add media to templates

21 Dec 2020: A last big release to celebrate the year