2021
23 Nov 2021: Button messages
Button messages make it easier for users to select what they want on WhatsApp. Less effort and less errors! We are excited to announce that you can now create button messages and send it via automati…
2 Nov 2021: Playbooks Launch
Download best practice Playbooks from the Chat for Impact community! We're bringing our product and community closer together. When we started Turn.io, we were motivated by the belief that new techno…
20 Sept 2021: The end of Chatbase
We will be removing the Chatbase integration from the Turn user interface. Chatbase recently announced that it has reached its end-of-life and will shut down on September 27, 2021. They've already be…
9 Sept 2021: Data Export API
You can now use our new Data Export API to store your Turn data in a database other than BigQuery. Turn is not designed for long term storage, and we therefore strongly recommend that you set up a co…
9 August 2021: Thread data export
Ke Nako - it's time! We've teased and told you about it and now it is here. You can download thread data to learn from your users. What does Ke Nako mean? The words “ Ke Nako ” was part of the 2010 S…
22 June 2021: You know best!
To build what is best for you we need to test and learn from you! We have two opportunities for you to shape the value you can get from Turn: If you want to lessen your admin burden and have one less…
21 June 2021: Sample content for templates
WhatsApp recently communicated that message templates will be rejected if it is not clear what content goes into a specific parameter. . This especially applies to media message templates , which is…
17 June 2021: Important security improvements
Security is always top of mind for us. We made a number of improvements that we'd like you to know about. Security improvements relevant to all customers: All error logs are now scrubbed to remove se…
8 June 2021: Community Playbooks
Community Playbooks. We've launched Community Playbooks. Here's what it is all about... What is a Playbook?. A Playbook is a reusable component of a chat service that can be shared with and remixed b…
18 March 2021: Improved billing transparency
As of February 1st, 2022, this article will be outdated based on changes by WhatsApp to move from a notification-based pricing model to a conversation-based pricing model. We made a number of enhance…
17 March 2021: Share the amazing work you do
We want to make it easier to share the great work you do with other Chat for Impact community members. As a first step we are allowing you to export and import threads between numbers. You can export…
8 March 2021: Contextual replies and profile settings that suit you
We have two updates to make conversations more contextual in a user interface you prefer. We love to make things a little bit better each day. Herewith two small updates that aim to cross some t's an…
22 Feb 2021: Button automation
Buttons make it easier for users to quickly reply. Button automation makes it easier for you to act on button responses. You created a template with quick reply buttons , got it approved and now want…
18 Feb 2021: Updates to the fallback channel
The information that you are sending to your users is important. So, we ensure that you can use an alternative channel to enable access to information if needed. In Turn, the fallback channel ensures…
17 Feb 2021: Contacts and labels data added to BQ
We added four additional tables to BigQuery. You now have access to your labels and contact profile data. To learn more about your data, how to join tables and how to write queries in BigQuery you ca…
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
As a Chat for Impact community, we’ve seen incredible growth across our client’s WhatsApp services over the last few months.. Collectively you’ve sent and received over 810 million messages - 👏 an in…
5 Feb 2021: Snappier and easier-to-use modals
We updated the content and template modals so you can continue to see your current conversation when sending quick replies. In December we enhanced the design of the reply box to make it faster and s…
3 Feb 2021: Add media to templates
You can now add a media file to a message template and share more detailed information in one message! What you should know: You can only send one media file per template. You can choose one of three…
27 Jan 2021: Add media or stickers to custom replies
You can add a media file or send a sticker as a custom reply. To date you could add a media file (i.e. an image, video, audio or document) or a sticker to your content in Turn.io and use those messag…
21 Dec 2020: A last big release to celebrate the year
2020 has been extraordinary (...or should we say out-of-ordinary)! Herewith our last big release to end the year with a bunch of exciting, new features. BUTTONS: You can now create and send interacti…
2 Dec 2020: Delete a template, get more insights and send stickers via the API
We've made a number of updates you will be glad to know about. You can now delete a message template from the user interface to keep your workspace neat and tidy.. On the Insights page we've added yo…
17 Nov 2020: Delete a user message
You can now delete any inappropriate, offensive or illegal message that you've received.. A safe and secure work environment for your team is important. We've made it easy to delete any unwanted cont…
23 October 2020: Insights
Creating an impactful service works better when it’s driven by data. We help you understand interaction on your service so that you have a deeper understanding of your users and their engagement patt…
19 October 2020: Hidden numbers by default
We believe in privacy by default so we're hiding user phone numbers. Only rarely do you need to view a user's phone number to have a meaningful conversation with them so we're hiding part of a user's…
8 September 2020: Contact Profile
Hello Contacts! You can now see your stored profile data alongside the conversation. We know you like to know a lot about your users. Now you can save the data you need to remember during the convers…
11 August 2020: Learn in Turn
Want to learn while you're doing? Now you can. We've added a widget into Turn.io that allows you to find all of our Learn content right when you need it. Just click on the ? icon at the bottom of the…
3 August 2020: Add a list to your Exact match automations
We've added lists to exact match automations. Previously you could only add a list of keywords to the Trigger type: When a message received STARTS WITH a specific keyword. Now you can add a list of n…
30 July 2020: Manage your message template spend
We've added billing management for message templates.
15 July 2020: Data storage and rejection reasons
We've added more transparency. Data plays a vital role in making your service valuable to your users and organisation. For this reason, we worked hard to make it a lot simpler for you to store and vi…
10 July 2020: WhatsApp profile and Login
We're making it easier. We're giving you the reigns to control your business presence on WhatsApp. We've updated the "Settings" section in Turn.io. Here, you'll now find a new " WhatsApp Profile " ta…
