Integrate with an AI provider

Raquel Updated by Raquel

Give your team magical superpowers with AI

Use AI to provide better care. You can integrate virtually any large language model into Turn.io, including Claude, Gemini, Grok, and any other model that provides a chat completions API. Now you can give your team superpowers like suggested replies, conversation summaries, auto-translation, and more.

With near-universal model support, you can:

  • Choose the best model for each use case — Certain models are better at certain things. Choose the right tool for the job
  • Compare and benchmark — Test multiple models side-by-side to find what works best for your specific workflows
  • Future-proof your integration — As new models launch, you can adopt them immediately without waiting for platform updates
  • Optimize costs — Switch between models based on pricing, performance, and availability

How It Works

You will need a paid AI provider account.

Setting this up is straightforward: simple head to your AI Settings and add your API credentials for whatever LLM provider you want to integrate with.

If you don't see a specific provider in the list, simply select the "Add custom provider" option and add whatever chat completions compatible endpoint your LLM provider offers.

  1. Create your secret key

For example: https://platform.openai.com/api-keys or https://deepinfra.com/dash/api_keys and click the +Create new key button. You will be prompted to give your project a name whereafter you can create and copy the secret key.

  1. Share your secret key with Turn

Login to your Turn.io account and go to Settings>AI. Click the Manage Integrations button, and you will be prompted to paste your secret key. We will automatically validate the key. Click Save to continue.

Your Turn.io account is now integrated with your AI provider. Let's continue to set up your AI assistant.

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