Integrate with an AI provider

Raquel Updated by Raquel

Give your team magical superpowers with AI

Use AI to provide better care. You can integrate virtually any large language model into Turn.io, including Claude, Gemini, Grok, and any other model that provides a chat completions API. Now you can give your team superpowers like suggested replies, conversation summaries, auto-translation, and more.

With near-universal model support, you can:

  • Choose the best model for each use case — Certain models are better at certain things. Choose the right tool for the job
  • Compare and benchmark — Test multiple models side-by-side to find what works best for your specific workflows
  • Future-proof your integration — As new models launch, you can adopt them immediately without waiting for platform updates
  • Optimize costs — Switch between models based on pricing, performance, and availability

Setup

Turn.io integrates natively with major providers: OpenAI, Anthropic, Google and more. We work on a Bring Your Own Key model, where you own your own account with a provider, and connect it to Turn.io using an API key.

Let's setup one, using OpenAI as an example — but this will work the same across providers.

1. Discover providers on the Apps page

To set up any of these integrations, head over to the Apps page, and then the AI tab:

If you don't see a specific provider in the list, simply select the "Add custom provider" option and add whatever chat completions compatible endpoint your LLM provider offers.

2. Create an account with your desired provider

This depends on the specific provider, but using OpenAI as a provider, sign up into their API Platform product: https://platform.openai.com/login

3. Get the API Key

Again, this will be slightly different per provider, but it's always called API Key, and it almost always lives in the Developer or Settings pages of their products.

In OpenAI, create your secret key in https://platform.openai.com/api-keys and click the +Create new key button. You will be prompted to give your project a name whereafter you can create and copy the secret key.

Paste your secret key on the App

Open the provider app you're integrating with, and paste it on the API Key field, and hit Save:

And that's it! Your Turn.io account is now integrated with your AI provider. Let's continue to set up your AI assistant.

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