AI

Intro to AI in Turn.io

AI-Powered Features in Turn.io. Turn.io’s AI features are designed to enhance both agent-led and automated conversations , allowing organizations to scale while maintaining quality engagement. By int…

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Integrate with an AI provider

Give your team magical superpowers with AI. Use AI to provide better care. You can integrate virtually any large language model into Turn.io, including Claude, Gemini, Grok, and any other model that…

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Train your assistant

The magic factor of AI is strongly dependent on providing the correct and applicable context for the task at hand. AI assistance involves using artificial intelligence to help humans by providing inf…

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AI in the Inbox

At Turn.io, we continuously innovate to help organizations provide seamless and effective chat services. You now have access to powerful AI-driven features designed to amplify your human assistance ,…

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AI in Journeys

Craft your AI-powered service with AI blocks. Once you have your AI integration set up successfully and provided relevant information for your AI assistant , it is time to build an AI-powered chat se…

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Agents

Agents.. The Agent card lets you create sophisticated, agentic AI-powered conversations that are natural, resilient and, honestly, magical. It's packed with powerful features. Let's look at them one…

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AI Call Answering

Since we launched Calling last year, which represented a significant expansion of communication capabilities via WhatsApp beyond messaging, organisations all over the world have been addressing criti…

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AI Logs & Observability

Someone on your team is going to look at a reply and wonder why the bot said that. They should be able to find out. You can find AI Logs in the Journeys section. It keeps a record of each time your A…

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Maxim integration: Evals

Turn.io integrates with Maxim to give you real-time monitoring and evaluation of your AI-powered journeys. Once connected, every AI interaction in your journeys is automatically traced and sent to Ma…

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Maxim integration: Simulate & Test AI Journeys

Testing conversational journeys — especially ones powered by AI agents — is hard. You can click through the preview, but that doesn't scale if you have a complex Journeys suite: a single journey can…

Santiago Cardona
Updated by Santiago Cardona

Cost of AI

If you're setting up an OpenAI-powered assistant through Turn.io, one of the first questions you may ask is: "How much will it cost?" The good news is that you have complete control over your spendin…

Raquel
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Data Handling and Privacy

When enabling AI integration, it’s crucial to understand how data is handled, what information is shared with AI providers, and what safeguards are in place to ensure compliance with privacy standard…

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