12 Dec 2023: Never start from scratch

Neelke Stadler Updated by Neelke Stadler

If you’re new to Turn and working on a bot, it can feel daunting to get started. Not anymore!

We added starter playbooks to Build to remove the scary "blank canvas" feeling. Select one of the pre-build journeys, use it out of the box or edit it to suit your chat audience. Building has never been this smooth!

Starter playbooks to help you build faster

What is a starter Playbook? If you navigate to the Build page and click on New Journey, you can now choose if you want to start from scratch, or from a Playbook.

Using a Playbook allows you to get going with a click. Test out real examples without having to build anything yourself. And once you are ready, simply edit the message copy to suit your chat service. You can add or remove blocks form the journey's flow. You can rename your journey with a suitable name. You update the trigger that kicks off the journey.

💡Notice the little yellow notes with instructions and/or best practice tips.

Never start from scratch

Of course you can still build whatever you need from scratch, but using Playbooks:

  • Make it easier and faster to get started and build new features.
  • Let you learn by using real examples that you can experiment with.
  • Ensure that you adhere to best practices & standards, as we build that into the journeys.

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