2023
12 Dec 2023: Never start from scratch
If you’re new to Turn and working on a bot, it can feel daunting to get started. Not anymore! We added starter playbooks to Build to remove the scary "blank canvas" feeling. Select one of the pre-bui…
2 Aug 2023: PUT and PATCH functions now available within stacks
You can now make more precise updates to your external services with Stacks. PUT and PATCH methods are now available in Stacks, giving you efficient control and modification of your data with minimal…
26 Jul 2023: Uninterrupted conversations
There is nothing worse than someone chipping in mid-conversation. Especially when that ‘someone’ is an automated message. At Turn we believe that chat can change lives. The power of automated service…
19 Jul 2023: More freedom and flexibility with code blocks
Use code blocks to extend the power of the Canvas. Over time the Canvas will become the one place in Turn where you design and build impactful chat services. In order to do this, you can now write st…
14 Jul 2023: Get your stack results in BigQuery
Stack data are now also streamed to BigQuery. Your stack results (obtained by using the Write Results settings and/or function) will now also stream to your BigQuery account. Two new tables are avail…
12 Jul 2023: Start a stack from another stack
Start a stack from another stack to easily connect all the pieces of your chat service and provide an excellent chat experience. When you build a chat journey you are likely to use multiple stacks to…
8 Jul 23: Your name, your number
Sometimes you have the same stacks on multiple numbers and struggle to know which number you are editing. We put the WhatsApp line name and number on the simulator preview, so that you know which lin…
4 Jul 2023: Better chat and insights performance
Nobody likes to wait and wait and wait for something to load.. We added more tracing to our product to help us better uncover performance issues in the frontend and backend. Addressing these issues l…
30 June 2023: Stacks logging API (beta)
A better developer experience.. Raw logs from services running on stacks and the canvas are now available in realtime via an HTTP API. A maximum of 1000 logs per Stack is cached. The API is currently…
27 Jun 203: Visualised connections
You will now see arrows on the Canvas, visualising how messages are connected.. We've heard your feedback that it is helpful to see the chat journey at a glance. We added arrow connections between ca…
19 Jun 2023: Add notes on the Canvas
Want to use a sticky notes on the Canvas to explain things to others or leave a note for your future self? You can do that now! Double click anywhere on the Canvas to add a note. It supports markdown…
14 Jun 2023: Speed up conversation assignment
You can now assign someone from the chat list. Plus it is super quick to assign yourself. When you scan a chat list, it is easy to see which chats are not assigned to a team member yet. Now you can a…
26 May 2023: Microsoft Single Sign-on
You can now sign-in (or sign-up) to Turn with your Microsoft email. Many of you use Microsoft for business purposes. It is now possible to sign in to Turn with Microsoft emails as well. No more Googl…
15 May 2023: The latest Canvas improvements
The no-code Canvas is the future of Turn. And we will continue to add features and improvements to make it better!. What are the latest on the Canvas: Use keyboard shortcuts to build faster. What's t…
24 Apr 2023: Logging in Stacks
We know that with all coding endevours, you sometimes need to be able to debug and Stacks are no exception! To make this easier, we've introduced the log function, which allows you to log information…
20 Apr 2023: The no-code Canvas is live!
Today is a great day! The no-code Canvas has launched. You can now build more powerful impact services. If you are comfortable with Threads, but want to build more powerful chat interactions, you wil…
28 Mar 2023: Important changes to template categories
On June 1st, 2023 there will be changes to how Meta bills conversations on the WhatsApp Business Platform. To get ready for this, there are changes to template categories. We sent email communication…
30 Mar 2023: Integrate with Huggingface.co
Often a user experience can be improved by using a machine learning model to infer the meaning of the submitted request. A convenient way to do this is to use models hosted on Huggingface.co. We made…
23 Mar 2023: Answer conversations on mobile
Never miss an important conversation! You can now answer people via Turn from your mobile phone.. Let's say you are a community health worker without a computer, or a remote coach who is sometimes aw…
20 Mar 2023: Act on the user's last interaction
You want to re-engage people that haven't interacted with your service in a while. You can now see users' last interaction times. We all like prompt responses and answers. We also love conversations…
17 Mar 2023: Scan the list for unassigned chats
Having a human-in-the-loop improves the quality of help that your chat service provides. It is now easy to know which chats still need to be assigned to someone. You can now scan the chat list to see…
10 Mar 2023: Template with buttons in stacks
Make it easy for users to navigate your service with buttons. Buttons on WhatsApp are great! It makes navigation much simpler for a user. You can now also use templates with buttons in stacks. Rememb…
9 March 2023: More data in BigQuery!
You will be delighted to know that message status and contact data are now being streamed to BigQuery as well. We added two more tables to BigQuery. Your message status (sent, delivered, read) data a…
16 Feb 2023: More possibilities for scheduling stacks
A stack can schedule the execution of another stack (or itself) at some time in the future. This is useful to automatically sent a notification, say, 2 days from now. Sometimes you need to remind peo…
13 Feb 2023: Automatically mark messages as DONE
Messages are now automatically marked as DONE when you close a chat. In Turn there are two types of Collections: Message Collections and User Collections. Message Collections focus on each and every…
3 Feb 2023: Search with quick picks or date&time filters
We are giving you more control over message search. Find messages for exact dates & times, or use the quick pick options. You can already search for messages based on keywords, assigned operators, la…
17 Jan 2023: Add hyperlinks to Playbooks
You can now neatly add hyperlinks to your Playbook descriptions. Making it one simple click for your readers. Establishing trust is important. Telling others how your Playbook work and how to best us…
11 Jan 2023: Export specific responses from Stacks
You want to make sense and learn from user responses. You can now easily export specific stack interactions to CSV files. Stacks are non-linear, allowing you to build complex chat journeys with your…
23 Aug 2023: Block a user
The well-being of your helpdesk operators is important. Operators can now block a user to protect themselves against anyone that interacts inappropriately on the Turn helpdesk. The blocking solution…
22 Nov 2023: The new Inbox
Get ready for the new Turn inbox! One of the biggest and most exciting changes to Turn is coming your way. The new inbox will launch in the last week of November 2023. You are going to love it. Let's…
30 Aug 2023: A series of Trust and Safety Playbooks
We published a series of Trust & Safety Playbooks to make it easy for anyone to implement a secure chat service environment. The Trust and Safety Playbook series is your complete guide to using the b…
12 Sep 2023: Templates on the Canvas
You can now add templates to user journeys on the Canvas. If you want to reach out to someone, but it's been more than 24 hours since their last interaction WhatsApp specify you to use a template. Te…
18 Oct 2023: Interruption-free conversations on Turn
The new human-bot handover has launched! This is exciting because it makes uninterrupted conversation a reality.. There are 2 aspects to this feature. 1. Pause all automations when a human takes over…
19 Dec 2023: Triggers in Build
Every chat journey needs to start somewhere. Triggering your stacks are now simpler and more powerful than ever. We added triggers to Build so that you can easily create a whole chat service in one p…
13 Sep 2023: A dedicated Unassigned collection
Make sure no conversation slips through the cracks.. There is now a brand new Unassigned collection making it easy to find anyone interacting with your service that is not yet assigned to a team memb…
5 Sep 2023: Hide personal information
By default personable identifiable and sensitive information should be hidden. . For many of you who've been with us on this journey for the last few years will know that we are serious about enablin…
16 Oct 2023: A reimagined Turn Helpdesk
We’re launching an Alpha version of the reimagined Turn helpdesk; one where operators have a personal inbox.. The new Inbox becomes the foundation for something even more exciting we’re working hard…
18 Oct 2023: More joy on the Canvas!
We've polished the Canvas to look and work much more smoothly. Having the functionality to build chat journeys is great. Experiencing delight and smiling whilst you build is a lot more fun! We've pol…
16 Jan 2023: Voice note transcriptions
People love voice notes. They’re simple to use and make communicating longer thoughts quicker. Your helpdesk team will love them even more, now that Turn automatically transcribes them and makes them…
3 Aug 2023: Suggested replies
Suggested Replies can reduce the unnecessarily large amounts of time operators spend typing the same things over and over again. On Turn you can set up custom integrations to connect to external serv…
18 Oct 2023: An improved billing system
We are transitioning to an improved billing system, making it easier to manage your subscription and change account details. . Going forward Turn.io will make use of Paddle as the merchant of record,…
