1 Dec 2025: Calling Availability

Ricardo Updated by Ricardo

Your operators can now choose exactly what they're available for—chats, calls, or both.

Previously, if you were using our Calling feature, incoming calls would ring for everyone, even for operators not trained to take them. Some operators were also stuck handling only calls when they needed flexibility.

Now, we're giving your operators full control of what they're available for: chats, calls, or both.

Now, operators use the availability toggle (bottom-left) to match their workload to their skills:

They stay focused, interruptions drop, and calls reach the right people.

Click here for more information on Turn.io's Calling feature.

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