Checking Access to Facebook Business Portfolio

Hasan Tariq Updated by Hasan Tariq

How to Determine Access to Facebook Business Portfolio

In order to onboard onto Turn.io knowing exactly who has the keys to your Facebook Business Portfolio (formerly Business Manager) is critical.

Here is a comprehensive guide on how to determine your access level, why it matters for both onboarding and ongoing management, and what to do if you find yourself locked out.

How to Check Your Access Level

There are two things we need to validate:

  • Access to the Business Facebook Portfolio.
  • Level of access (Full Control, Partial Access).

To determine your current permissions, you need to check the "People" section within your Meta Business Settings.

The Quick Access Check: You can instantly verify your access—or see the access levels of your team—by navigating to this direct link: https://business.facebook.com/latest/settings/business_users.

What to Look For: When you load the page, you will see a list of users associated with the business. Look at the Business portfolio access column next to your name (marked with a "(you)" tag). You will typically see one of the following:

  • Full control (Everything): You are an Admin. You have total control over the business portfolio, including the ability to manage settings, business assets (Pages, Ad Accounts, WhatsApp numbers), and other people's access.
  • Partial access (Basic): You are an Employee or have restricted rights. You can only work on assigned accounts and tools, but cannot modify the portfolio's overarching settings or add new admins.
  • Advanced options: This usually dictates specific administrative roles, such as Finance roles (view and manage billing).

It is possible that you might not see this list which means that you do not have access to the business portfolio.

Why This is Important in the Context of Onboarding

Turn requires one person with Full Control access to be on the call while going through the onboarding process since they will be performing the signup on Turn.io and at a certain point in the process Meta will check for this access and the process can not move forward without the requisite access. As such this is a hard blocker in terms of being able to onboard onto the platform.

What to Do If You Cannot Access the Business Portfolio

If you click the link above and are met with an error, or if you log in and realize you only have "Partial access" when you need "Full control," don't panic. Follow these steps:

  1. Identify Current Admins: If you have partial access (as seen in the "People" list), look at the other names on that page. Find colleagues who have "Full control" under their name. Reach out to them internally and request that they upgrade your permissions.
  2. Check for Invites: If you are supposed to have access but don't see the business portfolio at all, ask an Admin to send you an invitation. Make sure to check your spam or promotional folders for an email from Meta/Facebook.
  3. Verify Your Login: Meta ties Business Portfolios to personal Facebook accounts. Ensure you are logged into the correct personal Facebook profile that was granted access.
  4. Meta Support / Account Recovery: If the only Admin has left the company and their account is deactivated, you will need to undergo the Admin Dispute process. This involves submitting official business documentation (like a utility bill, articles of incorporation, and a signed letter) directly to Meta Support to prove you own the business entity and need to regain control of the portfolio.

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