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Get a WhatsApp line: Step-by-step instructions, with a video

To get access to the WhatsApp Business Platform, and build your chat service with Turn's powerful features, you need to complete a few steps. When you sign up to Turn, you need to: Complete basic org…

Neelke Stadler
Updated by Neelke Stadler

Your WABA application checklist

A WhatsApp Business Account lets your business use the WhatsApp Business API to communicate directly with your customers. You own your WhatsApp Business Account (WABA) and will see it in your Busines…

Neelke Stadler
Updated by Neelke Stadler

Display name guidelines

We all know names are important! This is also true when it comes to picking a name for your WhatsApp service. If the display name for your service is exactly the same as your organisation's name it w…

Neelke Stadler
Updated by Neelke Stadler

What is Business Verification?

Business verification confirms that a Business Manager account belongs to an actual business or organisation. The verification process checks two key things: Authenticity : Is the organisation repres…

Neelke Stadler
Updated by Neelke Stadler

Your Business Verification checklist

Get the following documents ready: Official documentation of your organization’s legal name. Official document that shows both the legal name of your organization and…

Neelke Stadler
Updated by Neelke Stadler

Help! I got an error whilst doing embedded sign-up?

When signing up to get access to the WhatsApp Business API you might run into issue. Facebook provide a list of errors with a description and solution that will help you jump any hurdles along the wa…

Neelke Stadler
Updated by Neelke Stadler

Help! I'm struggling to get my business verified?

Here is a list with common reasons for business verification issues. Let's troubleshoot! Official troubleshooting article from Facebook. And the official list of acceptable documentation. TOP REASONS…

Lieze
Updated by Lieze

Help! I uploaded the wrong document for Business Verification?

You realised you uploaded an incorrect document🤦‍♀️. What now? Don't worry we all make mistakes. You will need to wait until Facebook rejects the document, thereafter you will be able to re-upload do…

Neelke Stadler
Updated by Neelke Stadler

Help! The "Start Verification" button is greyed-out?

A common issue you may found whilst completing the Facebook for Business Verification process is that the "Start Verification" button is greyed-out. We help you troubleshoot this issue. If you are tr…

Lieze
Updated by Lieze

Help! Why hasn't my display name been approved?

Facebook / WhatsApp provides the following common reasons for display-name approval problems: TOP REASONS INTERPRETATION The name represents a business that isn't directly related to the end client.…

Lieze
Updated by Lieze

Help! Our display name got rejected?

Urgh, this is not fun! Don't worry we are going to help you. First, please read our tips&tricks to make sure you are clear on what WhatsApp is looking for. They have strict guidelines you have to fol…

Neelke Stadler
Updated by Neelke Stadler

Help! What happens if we're not verified within 30 days?

You have 30 days to sort out your Business Verification. If the window expires your trial ends. WhatsApp introduced an 'unverified trial experience' to allow businesses to start messaging before they…

Neelke Stadler
Updated by Neelke Stadler

Help! I can see my number in Turn but it's not working?

You registered for the WhatsApp Business API and can see your number on Turn, but you can't send messages? Well done! You've completed the first step. Now that you have submitted your WABA applicatio…

Neelke Stadler
Updated by Neelke Stadler

Help! Can I have a WhatsApp number for a different country than my business registration?

Yes you can. There is currently no requirement that the phone number needs to match the country of the business entity. We have many clients with WhatsApp numbers in multiple countries, or who are he…

Lieze
Updated by Lieze

Help! We are a government entity, how do we do Facebook business verification?

In order to get a Government entity verified with Facebook, the following steps need to be completed. Complete the Facebook Business Verification requirement: Have the government entity go to their F…

Lieze
Updated by Lieze

Help! What is a Facebook Business Manager Account?

You need a Facebook Business Manager (FBM) account to be able to create a WhatsApp Business Account (WABA).. Facebook Business Manager (FBM) is a one-stop shop that allows you to manage multiple Face…

Neelke Stadler
Updated by Neelke Stadler

Help! What is a BSP?

What is a Business Service Provider (BSP)? Business Service Providers (BSPs) are third-party solution providers with expertise on the WhatsApp Business API. These BSPs can help you communicate with y…

Neelke Stadler
Updated by Neelke Stadler

What number do I need for my service?

One of the steps you go through to get a live WhatsApp line on the Turn.io platform is to choose a number for your service. It is important to know that you cannot change the number of your service l…

Neelke Stadler
Updated by Neelke Stadler

Help! What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is an extra layer of security that's used to ensure that users who are trying to gain access to an online account are authorised to do so. There are several ways you c…

Lieze
Updated by Lieze

Is it possible to set-up WhatsApp on my phone using my chatbot service number?

WhatsApp has three main products: The WhatsApp Personal app, the WhatsApp Business app and the WhatsApp Business Platform. A number can only be associated and registered on ONE of these at a time. Th…

Raquel
Updated by Raquel

How to create a sandbox in a new organisation

How do I create a sandbox in a new organisation? If you already have a Turn.io account and you're logged in, but you want to create a new sandbox in a separate organisation, this is how you do it. St…

Pippa
Updated by Pippa

How to Plan for Growth on WhatsApp

Unlocking Growth with WhatsApp: A Comprehensive Guide. In today's digital landscape, WhatsApp has evolved beyond a mere messaging platform into a powerful tool for organisations to interact with user…

Lieze
Updated by Lieze

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