Onboarding

Get a WhatsApp line on turn.io

To get access to the WhatsApp Business Platform, and build your chat service with Turn's powerful features, you need to complete a few steps. When you sign up to Turn, you need to: Complete basic org…

Raquel
Updated by Raquel

What is a Facebook Business Manager Account?

You need a Facebook Business Manager (FBM) account to be able to create a WhatsApp Business Account (WABA).. Facebook Business Manager (FBM) is a one-stop shop that allows you to manage multiple Face…

Neelke Stadler
Updated by Neelke Stadler

What is Business Verification?

Business verification confirms that a Business Manager account belongs to an actual business or organisation. The verification process checks two key things: Authenticity : Is the organisation repres…

Neelke Stadler
Updated by Neelke Stadler

Your Business Verification checklist

Get the following documents ready: Official documentation of your organization’s legal name. Official document that shows both the legal name of your organization and…

Neelke Stadler
Updated by Neelke Stadler

Business Verification Troubleshooting

Business verification on Facebook can sometimes pose challenges. Key considerations: Precision in Details: A crucial aspect of business verification lies in ensuring that the information provided on…

Raquel
Updated by Raquel

Display name guidelines

We all know names are important! This is also true when it comes to picking a name for your WhatsApp service. If the display name for your service is exactly the same as your organisation's name it w…

Neelke Stadler
Updated by Neelke Stadler

Display-name approval troubleshooting

Urgh, this is not fun! Don't worry we are going to help you. First, please read our tips&tricks to make sure you are clear on what WhatsApp is looking for. They have strict guidelines you have to fol…

Updated

Onboarding a Government Entity

In order to get a Government entity verified with Facebook, the following steps need to be completed. Complete the Facebook Business Verification requirement: Have the government entity go to their F…

Raquel
Updated by Raquel

Your WABA application checklist

A WhatsApp Business Account lets your business use the WhatsApp Business API to communicate directly with your customers. You own your WhatsApp Business Account (WABA) and will see it in your Busines…

Neelke Stadler
Updated by Neelke Stadler

How can I get the blue checkmark (Official Business Account)?

If your WhatsApp account is an official business account, there will be a blue checkmark beside the displayed name in the contacts view. How It Works. WhatsApp has verified that an authentic, notable…

Raquel
Updated by Raquel

Try Turn.io using a Sandbox

Try Turn.io using a Sandbox. What is a sandbox?. A sandbox is a prototyping tool - a virtual shared number that enables you to try most (but not all) functionality on the Turn.io chat platform. How d…

Pippa
Updated by Pippa

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