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9 Nov 2026: Telehealth Agenda and Turn Meet: run your consults on WhatsApp

Raquel Updated by Raquel

You could already have video calls with patients on WhatsApp in Turn. What was missing was the rest of a clinic day: knowing who's booked, when they're due, and walking into each consult already knowing who you're about to see. That part usually happened somewhere else, in a calendar, an EMR, or a spreadsheet someone kept up to date.

Today we're launching two things. The Agenda is a new page where your doctors see their consults and start them. Turn Meet gives each consult its own link, so a doctor can join from the system they already work in.

The patient doesn't install anything new. They book on WhatsApp, they get a message on WhatsApp when it's time, and they join the call on WhatsApp.

The Agenda

The Agenda sits in the main navigation, and it's where a doctor starts the day. It lists past and upcoming consults, and anything starting soon is highlighted in yellow.

When it's time, they click Join and go into a lobby. There they can check their camera and mic and see whether the patient has joined yet. Once they're ready, they start the call.

Everything in the call

Inside the call there's a side panel with what a doctor needs while they're talking to someone:

  • Transcript. It's written live, so if the connection drops for a second or the patient says something quickly, it's still there.
  • Notes, for jotting things down during the consult.
  • Chat, which messages the patient on WhatsApp without leaving the call. That's handy if the video is struggling or there's something they'll want to read later.
  • Profile, showing what you already know about the patient, such as their intake form answers.
  • Call summary. When the call ends, Turn writes a summary from the transcript and your notes, in General or SOAP format. You can reopen it from the consult whenever you need it.

Document sharing is coming soon. That'll let doctors send prescriptions and sick notes to the patient through their HealthPass.

How consults get booked

Consults come from your Journeys. Patients book on WhatsApp through whatever booking flow you've built, and the new Book Consult card at the end creates the consult. You set the doctor, the start time and the duration (30 minutes unless you change it). Each one can be fixed or filled in from the conversation, so a single journey can book any doctor at any time.

Turn Meet, for doctors who work in an EMR

Plenty of doctors already have an EMR or calendar open all day, and they don't want a second tool to keep an eye on. Turn Meet is for them.
Each consult booked in Turn gets its own Meet link. You send it to your system with an API call and put it wherever doctors already look, like a calendar invite or a button on the patient's record. The doctor clicks it and joins the call, and the patient is on WhatsApp as usual. A link only opens for the doctor the consult was booked with.
When the call ends, Return home takes them to their Agenda, and you can link to the Agenda from your own product too.

Getting started

If you're already running calls on Turn, you need three things: a booking journey that ends with the Book Consult card, a journey that invites the patient five minutes before, and OpenAI connected if you want transcripts and summaries. The Agenda guide goes through it step by step, and Turn Meet covers connecting your own system. If you're new to calling, start with Get started with Telehealth.

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