7 Sep 2026: Restricted Operator Mode

Ricardo Updated by Ricardo

Some WhatsApp numbers carry things people don't say out loud. A sexual health line, a mental health service, an HIV programme. Someone writing to one of those numbers is trusting whoever reads it, and they shouldn't have to wonder how many other people are reading it too.

Until now, operators in the inbox could see every conversation on the number, including ones they had nothing to do with. On most numbers that's fine. On these it isn't.

With Restricted Operator Mode turned on, operators only see the conversations assigned to them on the inbox, nothing else. A conversation gets assigned either by the routing engine or by a supervisor doing it by hand. Everything else on the number stays out of view.

So the person who opened up about their diagnosis is talking to one operator, and that's who sees it.

To enable this, simply head to Settings > Inbox and enable Restricted Operator Mode:

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