Automation
How to set up basic automations
One of the major advantages of creating a chat service using the WhatsApp Business API is that you can set up automated responses to user queries. This makes it easy to have impactful conversations at scale.
The available trigger types in Automations
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Triggers and Journeys instead - we suggest you start here: The available trigger types in…
The available action types
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Journeys instead - we suggest you start here: The available trigger types in Journeys. On…
How to set up advanced automations
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Journeys instead - we suggest you start here: Get started with journeys. We’ve shown you…
How to set up multiple language automation
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Triggers and Journeys instead - we suggest you start here: The available trigger types in…
How to set up a follow-up timer
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Triggers and Journeys instead - we suggest you start here: How to set up time-based trigg…
Automation tips & tricks
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Journeys instead - we suggest you start here: Get started with journeys. It's always easi…
Triggers explained: Message received STARTS WITH...
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Triggers and Journeys instead - we suggest you start here: The available trigger types in…
Triggers explained: Message received EXACTLY matches...
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Journeys instead - we suggest you start here: The available trigger types in Journeys. We…
Triggers explained: Message received does NOT exactly match...
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Journeys instead - we suggest you start here: The available trigger types in Journeys. We…
Triggers explained: Message received is a BUTTON PRESSED...
Warning! Automations are a legacy feature of Turn and you can only edit existing automations and actions. Use Journeys instead - we suggest you start here: How can I user a button pressed to start a…
Triggers explained: Message received is from a specific COUNTRY...
We explain how it will work when you set up an automation to trigger when a message received is from a phone number in a particular country or region. Once you've selected the "Message Received" trig…
Triggers explained: Message received is AUTOMATICALLY labelled...
We explain how it will work when you set up an automation to trigger when a message received is AUTOMATICALLY labelled. Once you've selected the "Message Received" trigger, you'll be prompted to spec…
Triggers explained: Message received from a specific CONTACT PROFILE......
We explain how it will work when you set up an automation to trigger when a message is received from a contact with a specific profile. Once you've selected the "Message Received" trigger, you'll be…
How to send stickers in automation
You've successfully uploaded and tested a sticker, now you want to add it to an automation. Adding a sticker to an automation is very similar to adding a normal piece of content to an automation. For…
How to set up a sequential content delivery experience using Automation and Custom Profile Fields
Do you have multiple content topics with multiple pieces of content in each topic? Do you want to deliver a new piece of content every time your user asks for more? Do you want to keep track of how m…
How to send 'Welcome back' message to returning users
We all like to be welcomed back to a service if we're visiting for the second or third or 100th time. So here are the instructions on how to send a 'Welcome back' message to your returning users that…
Use a follow up timer based on local time
You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times. On Turn, you can set up a follow-up timer…
