2022
21 Nov 2022: A new look user interface!
Don't we all just love a fresh breath of air! We updated Turn's look and feel. Hi, nice to meet you 😎! This year we updated our brand to better align with our values and the diversity of our global a…
18 Nov 2022: Build with feedback
Track the location of the simulator in your stack, and get code completion and error prompts. We are adding more feedback to stacks so you can build faster! Track the simulator. To make it easier for…
13 Oct 2022: Reminders are in Beta!
You can now schedule a reminder to start sending at a future date and time. We also provide more feedback on the send. Reminders allow you to personalise and send the same pre-approved template to a…
11 Oct 2022: Building blocks
We’ve added different type of blocks to Build to make it less daunting for content-focused users to create impact services with Stacks. We’ve introduced the idea of blocks that can do different thing…
10 Oct 2022: New Turn.io Developer Docs
Our Developer Docs got a new look and feel, and a dedicated section on how to Build with Stacks! It is still hosted on the same URL: https://whatsapp.turn.io/docs/. But you will see the layout and st…
19 Sept 2022: More fields available in the Data Export API
Data is power! We are adding more fields to the Messages endpoint of the Data Export API. When will the change happen? These changes will be implemented during the week of the 19th to the 22nd of Sep…
15 Sept 2022: Shorter messages are better
Spend the time and effort to simplify, simplify, simplify. You’ll be rewarded in engagement. . One of the biggest mistakes teams make when writing content for chat services, is they make it too long.…
13 Sept: Changes to the contact details API endpoint
If you are using our Data Export API to retrieve contact details you should know about upcoming changes. To fix a mismatch between contacts in the messages Data Export API and contacts in the contact…
7 Sept 2022: Stack improvements
Whilst we continue to work on the no-code interface we polished a few items on the current code-focused interface. Our new Build engine makes it possible to set up appointment schedulers, quizzes, co…
1 Sept 2022: Learn to Build with Stacks.
Stacks are here to stay! Join a training session to get stacking.. Learn to Build with Stacks. Book to join one of our Advanced Training sessions where we teach you how to use Stacks. We added 10 Bas…
19 Aug 2022: Better human support with Message Collections
We are adding a new Collection type so you can find and answer messages faster. At Turn our vision is to make effective human support accessible to vulnerable people everywhere. We are improving the…
18 Aug 2022: Deprecating Goals
We are removing Goals on 26 August 2022. When we first designed goals we were only a Helpdesk product, so managing user goals manually made sense as a part of an operator workflow. BUT automation cha…
17 Aug 2022: Build for your audience
Test how your Stack conversation interacts with different types of users. A persona is a fictitious user you can create inside the Stack preview that allows you to test how your conversation interact…
16 Aug: Pick a date range
There are always dates that matter more to you than others, like the 10 days your opt-in campaign ran. On the Insights page you can now select a custom date range and all the graphs will update to pr…
28 July 2022: Custom voice notes
You can now record and send voice notes from the reply box. It’s often easier to respond with a voice note when you are trying to explain hard concepts to people. Voice notes also allow you to bridge…
14 July 2022: Get Stacking! Build more complex services.
With Stacks, powered by Build, you can build more complex chat services with less effort! Connect your Facebook page or your content spreadsheet, create list messages, setup complex branch logic and…
4 July 2022: Faster insights
We implemented new infrastructure to power the Insights page! This means faster insights today, and new insights going forward. We're excited to let you know that we've been dealing with the underlyi…
29 Jun 2022: Reminders are live!
You can now send personalised notifications to a selection of people from the Turn interface! Reminders allow you to personalise and send the same pre-approved template to a selected group of people.…
8 Jun 2022: Track your conversations
It is important to know how many conversations you are doing monthly! WhatsApp switched from a notification-based pricing model to a conversation-based pricing model, and so have we. The original ‘Te…
3 May 2022: Reach out with Reminders
Our new Reminders feature will enable you to send personalised notifications to a select group of people from the UI. Reminders is currently in Alpha testing, and we are getting fantastic feedback. I…
21 Apr 2022: Payments made easy!
Lessen your admin burden by setting up payment details on Turn so that you have one less manual payment to worry about. . You can now set up subscription billing. This will make your life MUCH easier…
3 Apr 2022: Follow up at an exact local time
We added a new follow up timer! You can now send a follow up message at an exact local time.. Instead of setting up the follow up timer to trigger in, say, 4 hours you can set it up to trigger at exa…
20 Mar 2022: Small changes, big wins!
We made a number of small updates for button messages so it's a more pleasant experience for you. The following have been improved: Button messages/templates are now ordered by created date (descendi…
8 Mar 2022: Security enhancements
We added security enhancements to improve access control and lessen Turn's attack surface. Enhancement to database access controls includes enforcing physical security keys, limit sessions and restri…
16 Feb 2022: Add resources to Playbooks and export Contacts
We have two product updates for you. 1. Add resources to your Playbooks to easily share with the community. Playbooks are now able to have file attachments added to them. Up to 10 attachments can be…
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
We have two product updates for you. Add some expression to your buttons! You can now use emojis in buttons. Use it wisely to improve your user experience. Please note that markdown (like bold and it…
5 Jan 2022: Use buttons in threads
Button messages make it easier for users to select what they want on WhatsApp. Less effort and fewer errors! We are happy to announce that we have published button messages in Threads for all app.tur…
