General FAQs

What is an MAU (Monthly Active User)?

MAUs ( M onthly A ctive U sers) stands for the number of users (identified by their mobile numbers) who you send a message to, or receive a message from, in the last 30 day billing period. Therefore…

Pippa
Updated by Pippa

Can I use Turn.io in my country?

Absolutely. The WhatsApp Business API is a global platform, which means there are no geographic limitations. If you're connected to Turn.io, you can send and receive messages to any network or countr…

Pippa
Updated by Pippa

What is Turn.io?

Turn.io is a SaaS product for teams to have personal, guided conversations that improve lives at scale. We are a WhatsApp Business Solutions provider focused on the social impact sector. Connecting w…

Pippa
Updated by Pippa

Approving Facebook business manager account

Business verification on Facebook can sometimes pose challenges, but there are key considerations to bear in mind: Precision in Details: A crucial aspect of business verification lies in ensuring tha…

Manish Manohar
Updated by Manish Manohar

Can I get a free trial?

Certainly! Please complete the form at https://www.turn.io/sign-up

Lieze
Updated by Lieze

What is Google-backed?

You need a Google-backed email address to log in to Turn.io - but what does that mean? Very simple it is a gmail address. But it can also be a work address that is hosted by Google. Like our @turn.io…

Pippa
Updated by Pippa

What support do I get with my subscription?

We're here to assist you throughout your chat journey. Wondering where to get support if you are having a question or experiencing an issue? Let's chat you through the best ways to get help. Self-ser…

Raquel
Updated by Raquel

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