FAQs

What is Turn.io?

Turn.io is a SaaS product for teams to have personal, guided conversations that improve lives at scale. We are a WhatsApp Business Solutions Provider (BSP) focused on the social impact sector. Connec…

Pippa
Updated by Pippa

What is a Business Service Provider (BSP)?

What is a Business Service Provider (BSP)? Business Service Providers (BSPs) are third-party solution providers with expertise on the WhatsApp Business API. These BSPs can help you communicate with y…

Neelke Stadler
Updated by Neelke Stadler

Can I use Turn.io in my country?

Absolutely. The WhatsApp Business API is a global platform, which means there are no geographic limitations. If you're connected to Turn.io, you can send and receive messages to any network or countr…

Pippa
Updated by Pippa

How are conversations charged?

The WhatsApp Business Platform uses a per-message pricing model. When your business messages customers through the WhatsApp Business Platform, in your case using a turn.io platform, you'll be charged…

Raquel
Updated by Raquel

How to setup subscription billing

Payment made easy! You can lessen your admin burden by setting up payment details on Turn so that you have one less manual payment to worry about. Most customers will do this setup when they sign up…

Neelke Stadler
Updated by Neelke Stadler

Subscription statuses explained

It is important that your subscription billing is up to date to ensure an interruption-free chat service. Turn.io is a software-as-service product requiring a prepaid subscription. You can set your s…

Neelke Stadler
Updated by Neelke Stadler

Can I use WhatsApp Groups on the API?

Unfortunately, this is not possible. WhatsApp has added a notice on its developer website announcing the deprecation of Groups support: "We are announcing the deprecation of Groups through the WhatsA…

Updated

Can I get a free trial?

Certainly! Try Turn.io using a Sandbox. What is a sandbox?. A sandbox is a prototyping tool - a virtual shared number that enables you to try most (but not all) functionality on the Turn.io chat plat…

Updated

What support do I get with my subscription?

We're here to assist you throughout your chat journey. Wondering where to get support if you are having a question or experiencing an issue? Let's chat you through the best ways to get help. Self-ser…

Raquel
Updated by Raquel

What happens to my phone number If I offboard or leave after trial?

If you’re using Turn.io and considering off-boarding after your trial or subscription period, you might be wondering: What happens to my WhatsApp number? 🤔 Your number is an essential part of your co…

Raquel
Updated by Raquel

Is it possible to set-up WhatsApp on my phone using my turn.io number?

WhatsApp has three main products: The WhatsApp Personal app, the WhatsApp Business app and the WhatsApp Business Platform. A number can only be associated and registered on ONE of these at a time. Th…

Raquel
Updated by Raquel

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