22 Nov 2023: The new Inbox

18 Oct 2023: An improved billing system

18 Oct 2023: More joy on the Canvas!

18 Oct 2023: Interruption-free conversations on Turn

16 Oct 2023: A reimagined Turn Helpdesk

13 Sep 2023: A dedicated Unassigned collection

12 Sep 2023: Templates on the Canvas

5 Sep 2023: Hide personal information

30 Aug 2023: A series of Trust and Safety Playbooks

23 Aug 2023: Block a user

3 Aug 2023: Suggested replies

2 Aug 2023: PUT and PATCH functions now available within stacks

8 Jul 23: Your name, your number

26 Jul 2023: Uninterrupted conversations

19 Jul 23: More freedom and flexibility with code blocks

12 Jul 2023: Start a stack from another stack

14 Jul 23: Get your stack results in BigQuery

4 Jul 2023: Better chat and insights performance

30 June 2023: Stacks logging API (beta)

19 Jun 2023: Add notes on the Canvas

14 Jun 2023: Speed up conversation assignment

15 May 2023: The latest Canvas improvements

26 May 2023: Microsoft Single Sign-on

24 Apr 2023: Logging in Stacks

20 Apr 2023: The no-code Canvas is live!

30 Mar 2023: Integrate with Huggingface.co

28 Mar 2023: Important changes to template categories

23 Mar 2023: Answer conversations on mobile

20 Mar 2023: Act on the user's last interaction

17 Mar 2023: Scan the list for unassigned chats

10 Mar 2023: Template with buttons in stacks

9 March 2023: More data in BigQuery!

16 Feb 2023: More possibilities for scheduling stacks

13 Feb 2023: Automatically mark messages as DONE

3 Feb 2023: Search with quick picks or date&time filters

17 Jan 2023: Add hyperlinks to Playbooks

11 Jan 2023: Export specific responses from Stacks

18 Nov 2022: Build with feedback

21 Nov 2022: A new look user interface!

11 Oct 2022: Building blocks

13 Oct 2022: Reminders are in Beta!

10 Oct 2022: New Turn.io Developer Docs

27 Jun 203: Visualised connections

19 Sept 2022: More fields available in the Data Export API

1 Sept 2022: Learn to Build with Stacks.

13 Sept: Changes to the contact details API endpoint

7 Sept 2022: Stack improvements

15 Sept 2022: Shorter messages are better

18 Aug 2022: Deprecating Goals

17 Aug 2022: Build for your audience

16 Aug: Pick a date range

28 July 2022: Custom voice notes

19 Aug 2022: Better human support with Message Collections

4 July 2022: Faster insights

14 July 2022: Get Stacking! Build more complex services.

29 Jun 2022: Reminders are live!

8 Jun 2022: Track your conversations

3 May 2022: Reach out with Reminders

21 Apr 2022: Payments made easy!

3 Apr 2022: Follow up at an exact local time

20 Mar 2022: Small changes, big wins!

8 Mar 2022: Security enhancements

16 Feb 2022: Add resources to Playbooks and export Contacts

26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes

5 Jan 2022: Use buttons in threads

23 Nov 2021: Button messages

2 Nov 2021: Playbooks Launch

20 Sept 2021: The end of Chatbase

9 Sept 2021: Data Export API

9 August 2021: Thread data export

22 June 2021: You know best!

21 June 2021: Sample content for templates

17 June 2021: Important security improvements

8 June 2021: Community Playbooks

18 March 2021: Improved billing transparency

17 March 2021: Share the amazing work you do

8 March 2021: Contextual replies and profile settings that suit you

22 Feb 2021: Button automation

18 Feb 2021: Updates to the fallback channel

17 Feb 2021: Contacts and labels data added to BQ

10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade

5 Feb 2021: Snappier and easier-to-use modals

3 Feb 2021: Add media to templates

27 Jan 2021: Add media or stickers to custom replies

21 Dec 2020: A last big release to celebrate the year

2 Dec 2020: Delete a template, get more insights and send stickers via the API

17 Nov 2020: Delete a user message

23 October 2020: Insights

19 October 2020: Hidden numbers by default

8 September 2020: Contact Profile

11 August 2020: Learn in Turn

3 August 2020: Add a list to your Exact match automations

10 July 2020: WhatsApp profile and Login

15 July 2020: Data storage and rejection reasons

30 July 2020: Manage your message template spend

What is Google-backed?

Can I get a free trial?

What is Turn.io?

Can I use Turn.io in my country?

What is an MAU (Monthly Active User)?

What are the options to get data from Turn.io?

Why can't I see chats that I've sent messages to?

Can I edit and/or delete a custom profile field?

How to change our chat service display name?

How to setup subscription billing

How to work as a team

My sandbox isn't working? How do I connect?

My emoji trigger isn't working?

Why is my video not sending?

I found a bug..

What are 'goals'?

How do I extract data out of Turn.io?

Can I format content with bold, italics etc?

How do I add other contact fields?

Can I attach more than one image, audio clip, video or document to a message?

What media can I use in messages?

What are 'collections'?

What is the difference between a member and an admin?

Example of user-initiated vs business-initiated conversations

Are all conversations paid?

How are conversations charged?

Can I send a free-form message?

Can I use WhatsApp Groups on the API?

Can you give me examples of approved message templates?

Why has my template(s) been rejected?

What languages are allowed for message templates?