Product updates

19 Sept 2022: More fields available in the Data Export API

Data is power! We are adding more fields to the Messages endpoint of the Data Export API. When will the change happen? These changes will be implemented during the week of the 19th to the 22nd of Sep…

Neelke Stadler
Updated 3 weeks ago by Neelke Stadler

15 Sept 2022: Shorter messages are better

Spend the time and effort to simplify, simplify, simplify. You’ll be rewarded in engagement. . One of the biggest mistakes teams make when writing content for chat services, is they make it too long.…

Neelke Stadler
Updated 3 weeks ago by Neelke Stadler

13 Sept: Changes to the contact details API endpoint

If you are using our Data Export API to retrieve contact details you should know about upcoming changes. To fix a mismatch between contacts in the messages Data Export API and contacts in the contact…

Nathan Begbie
Updated 3 weeks ago by Nathan Begbie

7 Sept 2022: Stack improvements

Whilst we continue to work on the no-code interface we polished a few items on the current code-focused interface. Our new Build engine makes it possible to set up appointment schedulers, quizzes, co…

Neelke Stadler
Updated 3 weeks ago by Neelke Stadler

1 Sept 2022: Learn to Build with Stacks.

Stacks are here to stay! Join a training session to get stacking.. Learn to Build with Stacks. Book to join one of our Advanced Training sessions where we teach you how to use Stacks. We added 10 Bas…

Manish Manohar
Updated 3 weeks ago by Manish Manohar

19 Aug 2022: Better human support with Message Collections

We are adding a new Collection type so you can find and answer messages faster. At Turn our vision is to make effective human support accessible to vulnerable people everywhere. We are improving the…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

18 Aug 2022: Deprecating Goals

We are removing Goals on 26 August 2022. When we first designed goals we were only a Helpdesk product, so managing user goals manually made sense as a part of an operator workflow. BUT automation cha…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

17 Aug 2022: Build for your audience

Test how your Stack conversation interacts with different types of users. A persona is a fictitious user you can create inside the Stack preview that allows you to test how your conversation interact…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

16 Aug: Pick a date range

There are always dates that matter more to you than others, like the 10 days your opt-in campaign ran. On the Insights page you can now select a custom date range and all the graphs will update to pr…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

28 July 2022: Custom voice notes

You can now record and send voice notes from the reply box. It’s often easier to respond with a voice note when you are trying to explain hard concepts to people. Voice notes also allow you to bridge…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

14 July 2022: Get Stacking! Build more complex services.

With Stacks, powered by Build, you can build more complex chat services with less effort! Connect your Facebook page or your content spreadsheet, create list messages, setup complex branch logic and…

Pippa
Updated 2 months ago by Pippa

4 July 2022: Faster insights

We implemented new infrastructure to power the Insights page! This means faster insights today, and new insights going forward. We're excited to let you know that we've been dealing with the underlyi…

Nathan Begbie
Updated 2 months ago by Nathan Begbie

29 Jun 2022: Reminders are live!

You can now send personalised notifications to a selection of people from the Turn interface! Reminders allow you to personalise and send the same pre-approved template to a selected group of people.…

Neelke Stadler
Updated 3 months ago by Neelke Stadler

8 Jun 2022: Track your conversations

It is important to know how many conversations you are doing monthly! WhatsApp switched from a notification-based pricing model to a conversation-based pricing model, and so have we. The original ‘Te…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

3 May 2022: Reach out with Reminders

Our new Reminders feature will enable you to send personalised notifications to a select group of people from the UI. Reminders is currently in Alpha testing, and we are getting fantastic feedback. I…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

21 Apr 2022: Payments made easy!

Lessen your admin burden by setting up payment details on Turn so that you have one less manual payment to worry about. . You can now set up subscription billing. This will make your life MUCH easier…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

3 Apr 2022: Follow up at an exact local time

We added a new follow up timer! You can now send a follow up message at an exact local time.. Instead of setting up the follow up timer to trigger in, say, 4 hours you can set it up to trigger at exa…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

20 Mar 2022: Small changes, big wins!

We made a number of small updates for button messages so it's a more pleasant experience for you. The following have been improved: Button messages/templates are now ordered by created date (descendi…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

8 Mar 2022: Security enhancements

We added security enhancements to improve access control and lessen Turn's attack surface. Enhancement to database access controls includes enforcing physical security keys, limit sessions and restri…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

16 Feb 2022: Add resources to Playbooks and export Contacts

We have two product updates for you. 1. Add resources to your Playbooks to easily share with the community. Playbooks are now able to have file attachments added to them. Up to 10 attachments can be…

Neelke Stadler
Updated 7 months ago by Neelke Stadler

26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes

We have two product updates for you. Add some expression to your buttons! You can now use emojis in buttons. Use it wisely to improve your user experience. Please note that markdown (like bold and it…

Neelke Stadler
Updated 8 months ago by Neelke Stadler

5 Jan 2022: Use buttons in threads

Button messages make it easier for users to select what they want on WhatsApp. Less effort and fewer errors! We are happy to announce that we have published button messages in Threads for all app.tur…

Manish Manohar
Updated 8 months ago by Manish Manohar

23 Nov 2021: Button messages

Button messages make it easier for users to select what they want on WhatsApp. Less effort and less errors! We are excited to announce that you can now create button messages and send it via automati…

Neelke Stadler
Updated 10 months ago by Neelke Stadler

2 Nov 2021: Playbooks Launch (Beta)

Download best practice Playbooks from the Chat for Impact community! We're bringing our product and community closer together. When we started Turn.io, we were motivated by the belief that new techno…

Pippa
Updated 10 months ago by Pippa

20 Sept 2021: The end of Chatbase

We will be removing the Chatbase integration from the Turn user interface. Chatbase recently announced that it has reached its end-of-life and will shut down on September 27, 2021. They've already be…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

9 Sept 2021: Data Export API

You can now use our new Data Export API to store your Turn data in a database other than BigQuery. Turn is not designed for long term storage, and we therefore strongly recommend that you set up a co…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

9 August 2021: Thread data export

Ke Nako - it's time! We've teased and told you about it and now it is here. You can download thread data to learn from your users. What does Ke Nako mean? The words “ Ke Nako ” was part of the 2010 S…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

22 June 2021: You know best!

To build what is best for you we need to test and learn from you! We have two opportunities for you to shape the value you can get from Turn: If you want to lessen your admin burden and have one less…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

21 June 2021: Sample content for templates

WhatsApp recently communicated that message templates will be rejected if it is not clear what content goes into a specific parameter. . This especially applies to media message templates , which is…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

17 June 2021: Important security improvements

Security is always top of mind for us. We made a number of improvements that we'd like you to know about. Security improvements relevant to all customers: All error logs are now scrubbed to remove se…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

8 June 2021: Community Playbooks (Alpha)

Community Playbooks (Alpha). We've launched Community Playbooks into closed Alpha. Here's what it is all about... What is a Playbook?. A Playbook is a reusable component of a chat service that can be…

Pippa
Updated 1 year ago by Pippa

18 March 2021: Improved billing transparency

As of February 1st, 2022, this article will be outdated based on changes by WhatsApp to move from a notification-based pricing model to a conversation-based pricing model. We made a number of enhance…

Neelke Stadler
Updated 8 months ago by Neelke Stadler

17 March 2021: Share the amazing work you do

We want to make it easier to share the great work you do with other Chat for Impact community members. As a first step we are allowing you to export and import threads between numbers. You can export…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

8 March 2021: Contextual replies and profile settings that suit you

We have two updates to make conversations more contextual in a user interface you prefer. We love to make things a little bit better each day. Herewith two small updates that aim to cross some t's an…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

22 Feb 2021: Button automation

Buttons make it easier for users to quickly reply. Button automation makes it easier for you to act on button responses. You created a template with quick reply buttons , got it approved and now want…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

18 Feb 2021: Updates to the fallback channel

The information that you are sending to your users is important. So, we ensure that you can use an alternative channel to enable access to information if needed. In Turn, the fallback channel ensures…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

17 Feb 2021: Contacts and labels data added to BQ

We added four additional tables to BigQuery. You now have access to your labels and contact profile data. To learn more about your data, how to join tables and how to write queries in BigQuery you ca…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade

As a Chat for Impact community, we’ve seen incredible growth across our client’s WhatsApp services over the last few months.. Collectively you’ve sent and received over 810 million messages - 👏 an in…

Pippa
Updated 2 years ago by Pippa

5 Feb 2021: Snappier and easier-to-use modals

We updated the content and template modals so you can continue to see your current conversation when sending quick replies. In December we enhanced the design of the reply box to make it faster and s…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

3 Feb 2021: Add media to templates

You can now add a media file to a message template and share more detailed information in one message! What you should know: You can only send one media file per template. You can choose one of three…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

27 Jan 2021: Add media or stickers to custom replies

You can add a media file or send a sticker as a custom reply. To date you could add a media file (i.e. an image, video, audio or document) or a sticker to your content in Turn.io and use those messag…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

21 Dec 2020: A last big release to celebrate the year

2020 has been extraordinary (...or should we say out-of-ordinary)! Herewith our last big release to end the year with a bunch of exciting, new features. BUTTONS: You can now create and send interacti…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

2 Dec 2020: Delete a template, get more insights and send stickers via the API

We've made a number of updates you will be glad to know about. You can now delete a message template from the user interface to keep your workspace neat and tidy.. On the Insights page we've added yo…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

17 Nov 2020: Delete a user message

You can now delete any inappropriate, offensive or illegal message that you've received.. A safe and secure work environment for your team is important. We've made it easy to delete any unwanted cont…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

23 October 2020: Insights

Creating an impactful service works better when it’s driven by data. We help you understand interaction on your service so that you have a deeper understanding of your users and their engagement patt…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

19 October 2020: Hidden numbers by default

We believe in privacy by default so we're hiding user phone numbers. Only rarely do you need to view a user's phone number to have a meaningful conversation with them so we're hiding part of a user's…

Pippa
Updated 2 years ago by Pippa

8 September 2020: Contact Profile

Hello Contacts! You can now see your stored profile data alongside the conversation. We know you like to know a lot about your users. Now you can save the data you need to remember during the convers…

Pippa
Updated 2 years ago by Pippa

11 August 2020: Learn in Turn

Want to learn while you're doing? Now you can. We've added a widget into Turn.io that allows you to find all of our Learn content right when you need it. Just click on the ? icon at the bottom of the…

Pippa
Updated 2 years ago by Pippa

3 August 2020: Add a list to your Exact match automations

We've added lists to exact match automations. Previously you could only add a list of keywords to the Trigger type: When a message received STARTS WITH a specific keyword. Now you can add a list of n…

Pippa
Updated 2 years ago by Pippa

30 July 2020: Manage your message template spend

We've added billing management for message templates.

Neelke Stadler
Updated 8 months ago by Neelke Stadler

15 July 2020: Data storage and rejection reasons

We've added more transparency. Data plays a vital role in making your service valuable to your users and organisation. For this reason, we worked hard to make it a lot simpler for you to store and vi…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

10 July 2020: WhatsApp profile and Login

We're making it easier. We're giving you the reigns to control your business presence on WhatsApp. We've updated the "Settings" section in Turn.io. Here, you'll now find a new " WhatsApp Profile " ta…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

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