24 Apr 2023: Logging in Stacks

20 Apr 2023: The no-code Canvas is live!

28 Mar 2023: Important changes to template categories

30 Mar 2023: Integrate with Huggingface.co

23 Mar 2023: Answer conversations on mobile

20 Mar 2023: Act on the user's last interaction

17 Mar 2023: Scan the list for unassigned chats

10 Mar 2023: Template with buttons in stacks

9 March 2023: More data in BigQuery!

16 Feb 2023: More possibilities for scheduling stacks

13 Feb 2023: Automatically mark messages as DONE

3 Feb 2023: Search with quick picks or date&time filters

17 Jan 2023: Add hyperlinks to Playbooks

11 Jan 2023: Export specific responses from Stacks

21 Nov 2022: A new look user interface!

18 Nov 2022: Build with feedback

13 Oct 2022: Reminders are in Beta!

11 Oct 2022: Building blocks

10 Oct 2022: New Turn.io Developer Docs

19 Sept 2022: More fields available in the Data Export API

15 Sept 2022: Shorter messages are better

13 Sept: Changes to the contact details API endpoint

7 Sept 2022: Stack improvements

1 Sept 2022: Learn to Build with Stacks.

19 Aug 2022: Better human support with Message Collections

18 Aug 2022: Deprecating Goals

17 Aug 2022: Build for your audience

16 Aug: Pick a date range

28 July 2022: Custom voice notes

14 July 2022: Get Stacking! Build more complex services.

4 July 2022: Faster insights

29 Jun 2022: Reminders are live!

8 Jun 2022: Track your conversations

3 May 2022: Reach out with Reminders

21 Apr 2022: Payments made easy!

3 Apr 2022: Follow up at an exact local time

20 Mar 2022: Small changes, big wins!

8 Mar 2022: Security enhancements

16 Feb 2022: Add resources to Playbooks and export Contacts

26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes

5 Jan 2022: Use buttons in threads

23 Nov 2021: Button messages

2 Nov 2021: Playbooks Launch

20 Sept 2021: The end of Chatbase

9 Sept 2021: Data Export API

9 August 2021: Thread data export

22 June 2021: You know best!

21 June 2021: Sample content for templates

17 June 2021: Important security improvements

8 June 2021: Community Playbooks

18 March 2021: Improved billing transparency

17 March 2021: Share the amazing work you do

8 March 2021: Contextual replies and profile settings that suit you

22 Feb 2021: Button automation

18 Feb 2021: Updates to the fallback channel

17 Feb 2021: Contacts and labels data added to BQ

10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade

5 Feb 2021: Snappier and easier-to-use modals

3 Feb 2021: Add media to templates

27 Jan 2021: Add media or stickers to custom replies

21 Dec 2020: A last big release to celebrate the year

2 Dec 2020: Delete a template, get more insights and send stickers via the API

17 Nov 2020: Delete a user message

23 October 2020: Insights

19 October 2020: Hidden numbers by default

8 September 2020: Contact Profile

11 August 2020: Learn in Turn

3 August 2020: Add a list to your Exact match automations

30 July 2020: Manage your message template spend

15 July 2020: Data storage and rejection reasons

10 July 2020: WhatsApp profile and Login

What is an MAU (Monthly Active User)?

Can I use Turn.io in my country?

What is Turn.io?

Can I get a free trial?

What is Google-backed?

Can I format content with bold, italics etc?

How to change our chat service display name?

My sandbox isn't working? How do I connect?

Can I attach more than one image, audio clip, video or document to a message?

My emoji trigger isn't working?

How do I extract data out of Turn.io?

Can I edit and/or delete a custom profile field?

What are 'goals'?

What are 'collections'?

How to work as a team

What media can I use in messages?

Why is my video not sending?

How to setup subscription billing

What is the difference between a member and an admin?

How do I add other contact fields?

I found a bug..

Can I use WhatsApp Groups on the API?

Can you give me examples of approved message templates?

What languages are allowed for message templates?

Why has my template(s) been rejected?

How are conversations charged?

Example of user-initiated vs business-initiated conversations

Can I send a free-form message?

Are all conversations paid?

How secure is my data?

Get a WhatsApp line: Step-by-step instructions, with a video

Your WABA application checklist

Display name guidelines

What is Business Verification?

Your Business Verification checklist

Help! I got an error whilst doing embedded sign-up?

Help! I'm struggling to get my business verified?

Help! I uploaded the wrong document for Business Verification?

Help! The "Start Verification" button is greyed-out?

Help! Why hasn't my display name been approved?

Help! Our display name got rejected?

Help! What happens if we're not verified within 30 days?

Help! I can see my number in Turn but it's not working?

Help! Can I have a WhatsApp number for a different country than my business registration?

Help! We are a government entity, how do we do Facebook business verification?

Help! What is a Facebook Business Manager Account?

Help! What is a BSP?

What number do I need for my service?

Help! What is two-factor authentication (2FA)?

Get building with the no-code Canvas

How to use the message settings

Save important responses to the contact or as downloadable results

How do users interact with a stack?

Can I switch between code and canvas stacks?

What is Build? What are Stacks?

What can I do with the Alpha version of Build?

Download and duplicate stacks

Where do I start with Build and Stacks?

Where do I find Stacks documentation?

Build for your audience

What to expect of Build while it is in Alpha?

How to load content

How users engage with content

Structure and plan your content

Create your first menu

How to send custom replies

How to send custom voice notes?

How to add a button message

How to upload stickers

How to delete a message that a user sent?

How to set up basic automations

The available trigger types

The available action types

How to set up advanced automations

How to set up multiple language automation

How to set up a follow-up timer

Automation tips & tricks

Triggers explained: Message received STARTS WITH...

Triggers explained: Message received EXACTLY matches...

Triggers explained: Message received does NOT exactly match...

Triggers explained: Message received is a BUTTON PRESSED...

Triggers explained: Message received is from a specific COUNTRY...

Triggers explained: Message received is AUTOMATICALLY labelled...

Triggers explained: Message received from a specific CONTACT PROFILE......

How to send stickers in automation

How to set up a sequential content delivery experience using Automation and Custom Profile Fields

How to send 'Welcome back' message to returning users

Use a follow up timer based on local time

The ABC of threads

How to create a thread

Different thread card types

How to add skip logic to your thread

How to use personalisation in threads

Start a thread when a user reply with a button.

Export your thread data

Create a sequential learning experience with Threads

How to send or schedule a reminder?

How many people can I send Reminders to?

Contact search examples

Understanding Reminders' statuses and stats

How to re-connect with users using message templates

Create and submit your template(s) for approval

Send message templates to users

How to add buttons to a template

How to add media to a template

Delete or copy a template

How to view, edit and add to a contact profile

How to use labels

How to search for a user message

How to create and use collections

How to assign or share a conversation

Team roles

Search for sent or received or all messages

How to add team members?

How to log in to your account

Overview of the Turn.io user interface

Chat for Impact

Why the world loves WhatsApp

An introduction to the WhatsApp Business Platform

Conversation-billing changes effective June 1, 2023

Three key rules of engagement

A closer look at the WhatsApp Business API

Understanding conversation-based pricing

Message types: Session vs. Template messages

Message template rules

Message template troubleshooting

Reasons why your template(s) gets rejected

You need opt-in to initiate messages

Human escalation path required

WhatsApp Terms & Privacy Policy updates

WhatsApp's quality rating and messaging limits

Examples of how to upgrade to the next tier

Important updates to template categories

Great ways of marketing your chat service

Use a ‘wa.me’ link and QR code to market your service

Get user consent in a WhatsApp conversation

Use automation to collect opt-in

Use the opt-in webform to collect user consent

Manage your online presence by updating your WhatsApp profile

Create good chat service content

Varying interpretations of emoji

Changing behaviour is difficult. Here's some help!

Set up a data connection to BigQuery

Understand your BigQuery data and queries

Conversation billing

How to top up your 'available amount' for conversations?

Refining Raw Turn Data in BigQuery

Example queries for your data

Insights

Turn.io API documentation

Integrations