22 Nov 2023: The new Inbox

18 Oct 2023: An improved billing system

18 Oct 2023: More joy on the Canvas!

18 Oct 2023: Interruption-free conversations on Turn

16 Oct 2023: A reimagined Turn Helpdesk

13 Sep 2023: A dedicated Unassigned collection

12 Sep 2023: Templates on the Canvas

5 Sep 2023: Hide personal information

30 Aug 2023: A series of Trust and Safety Playbooks

23 Aug 2023: Block a user

3 Aug 2023: Suggested replies

2 Aug 2023: PUT and PATCH functions now available within stacks

8 Jul 23: Your name, your number

26 Jul 2023: Uninterrupted conversations

19 Jul 23: More freedom and flexibility with code blocks

12 Jul 2023: Start a stack from another stack

14 Jul 23: Get your stack results in BigQuery

4 Jul 2023: Better chat and insights performance

30 June 2023: Stacks logging API (beta)

19 Jun 2023: Add notes on the Canvas

14 Jun 2023: Speed up conversation assignment

15 May 2023: The latest Canvas improvements

26 May 2023: Microsoft Single Sign-on

24 Apr 2023: Logging in Stacks

20 Apr 2023: The no-code Canvas is live!

30 Mar 2023: Integrate with Huggingface.co

28 Mar 2023: Important changes to template categories

23 Mar 2023: Answer conversations on mobile

20 Mar 2023: Act on the user's last interaction

17 Mar 2023: Scan the list for unassigned chats

10 Mar 2023: Template with buttons in stacks

9 March 2023: More data in BigQuery!

16 Feb 2023: More possibilities for scheduling stacks

13 Feb 2023: Automatically mark messages as DONE

3 Feb 2023: Search with quick picks or date&time filters

17 Jan 2023: Add hyperlinks to Playbooks

11 Jan 2023: Export specific responses from Stacks

18 Nov 2022: Build with feedback

21 Nov 2022: A new look user interface!

11 Oct 2022: Building blocks

13 Oct 2022: Reminders are in Beta!

10 Oct 2022: New Turn.io Developer Docs

27 Jun 203: Visualised connections

19 Sept 2022: More fields available in the Data Export API

1 Sept 2022: Learn to Build with Stacks.

13 Sept: Changes to the contact details API endpoint

7 Sept 2022: Stack improvements

15 Sept 2022: Shorter messages are better

18 Aug 2022: Deprecating Goals

17 Aug 2022: Build for your audience

16 Aug: Pick a date range

28 July 2022: Custom voice notes

19 Aug 2022: Better human support with Message Collections

4 July 2022: Faster insights

14 July 2022: Get Stacking! Build more complex services.

29 Jun 2022: Reminders are live!

8 Jun 2022: Track your conversations

3 May 2022: Reach out with Reminders

21 Apr 2022: Payments made easy!

3 Apr 2022: Follow up at an exact local time

20 Mar 2022: Small changes, big wins!

8 Mar 2022: Security enhancements

16 Feb 2022: Add resources to Playbooks and export Contacts

26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes

5 Jan 2022: Use buttons in threads

23 Nov 2021: Button messages

2 Nov 2021: Playbooks Launch

20 Sept 2021: The end of Chatbase

9 Sept 2021: Data Export API

9 August 2021: Thread data export

22 June 2021: You know best!

21 June 2021: Sample content for templates

17 June 2021: Important security improvements

8 June 2021: Community Playbooks

18 March 2021: Improved billing transparency

17 March 2021: Share the amazing work you do

8 March 2021: Contextual replies and profile settings that suit you

22 Feb 2021: Button automation

18 Feb 2021: Updates to the fallback channel

17 Feb 2021: Contacts and labels data added to BQ

10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade

5 Feb 2021: Snappier and easier-to-use modals

3 Feb 2021: Add media to templates

27 Jan 2021: Add media or stickers to custom replies

21 Dec 2020: A last big release to celebrate the year

2 Dec 2020: Delete a template, get more insights and send stickers via the API

17 Nov 2020: Delete a user message

23 October 2020: Insights

19 October 2020: Hidden numbers by default

8 September 2020: Contact Profile

11 August 2020: Learn in Turn

3 August 2020: Add a list to your Exact match automations

10 July 2020: WhatsApp profile and Login

15 July 2020: Data storage and rejection reasons

30 July 2020: Manage your message template spend

What is Google-backed?

Can I get a free trial?

What is Turn.io?

Can I use Turn.io in my country?

What is an MAU (Monthly Active User)?

What are the options to get data from Turn.io?

Why can't I see chats that I've sent messages to?

Can I edit and/or delete a custom profile field?

How to change our chat service display name?

How to setup subscription billing

How to work as a team

My sandbox isn't working? How do I connect?

My emoji trigger isn't working?

Why is my video not sending?

I found a bug..

What are 'goals'?

How do I extract data out of Turn.io?

Can I format content with bold, italics etc?

How do I add other contact fields?

Can I attach more than one image, audio clip, video or document to a message?

What media can I use in messages?

What are 'collections'?

What is the difference between a member and an admin?

Example of user-initiated vs business-initiated conversations

Are all conversations paid?

How are conversations charged?

Can I send a free-form message?

Can I use WhatsApp Groups on the API?

Can you give me examples of approved message templates?

Why has my template(s) been rejected?

What languages are allowed for message templates?

Securing Data Localization in the Desired Region During Bigquery Integration

What is 1013 error code?

How secure is my data?

What number do I need for my service?

Help! What is a Facebook Business Manager Account?

Help! What is a BSP?

Help! Our display name got rejected?

Help! What happens if we're not verified within 30 days?

Help! I uploaded the wrong document for Business Verification?

Display name guidelines

Help! We are a government entity, how do we do Facebook business verification?

Get a WhatsApp line: Step-by-step instructions, with a video

Your WABA application checklist

Help! I got an error whilst doing embedded sign-up?

Help! I can see my number in Turn but it's not working?

What is Business Verification?

Help! I'm struggling to get my business verified?

Your Business Verification checklist

Help! The "Start Verification" button is greyed-out?

Help! Why hasn't my display name been approved?

Help! What is two-factor authentication (2FA)?

Help! Can I have a WhatsApp number for a different country than my business registration?

Seamless handover between a human and a bot

Can I switch between code and canvas stacks?

Save important responses to the contact or as downloadable results

Download and duplicate stacks

How to use the message settings

How do users interact with a stack?

Get building with the no-code Canvas

Where do I start with Build and Stacks?

Build for your audience

Where do I find Stacks documentation?

What can I do with the code version of Build?

What is Build? What are Stacks?

How to view, edit and add to a contact profile

How to search for a user message

How to use labels

How to add team members?

Search for sent or received or all messages

How to assign or share a conversation

How to create and use collections

Team roles

How to manage personal information on the helpdesk?

How to get location data over WhatsApp?

How to block a user?

How to send custom voice notes?

How to add a button message

How to upload stickers

How to delete a message that a user sent?

Create your first menu

Structure and plan your content

How to send custom replies

How users engage with content

How to load content

How to send 'Welcome back' message to returning users

Use a follow up timer based on local time

How to set up multiple language automation

How to set up a sequential content delivery experience using Automation and Custom Profile Fields

Triggers explained: Message received is a BUTTON PRESSED...

How to send stickers in automation

Triggers explained: Message received does NOT exactly match...

How to set up a follow-up timer

Triggers explained: Message received from a specific CONTACT PROFILE......

Triggers explained: Message received is AUTOMATICALLY labelled...

Triggers explained: Message received is from a specific COUNTRY...

Triggers explained: Message received EXACTLY matches...

Triggers explained: Message received STARTS WITH...

Automation tips & tricks

The available action types

The available trigger types

How to set up advanced automations

How to set up basic automations

Understanding Reminders' statuses and stats

How many people can I send Reminders to?

How to send or schedule a reminder?

Contact search examples

How to add media to a template

How to add buttons to a template

Delete or copy a template

Send message templates to users

Create and submit your template(s) for approval

How to re-connect with users using message templates

Start a thread when a user reply with a button.

Export your thread data

Create a sequential learning experience with Threads

The ABC of threads

How to use personalisation in threads

How to add skip logic to your thread

Different thread card types

How to create a thread

How to log in to your account

Overview of the Turn.io user interface

An introduction to the WhatsApp Business Platform

Chat for Impact

Why the world loves WhatsApp

Conversation-billing changes effective June 1, 2023

Important updates to template categories

Understanding conversation-based pricing

Examples of how to upgrade to the next tier

WhatsApp's quality rating and messaging limits

WhatsApp Terms & Privacy Policy updates

Message template troubleshooting

Message template rules

Human escalation path required

Reasons why your template(s) gets rejected

You need opt-in to initiate messages

Message types: Session vs. Template messages

Three key rules of engagement

A closer look at the WhatsApp Business API

Get user consent in a WhatsApp conversation

Use automation to collect opt-in

Manage your online presence by updating your WhatsApp profile

Use the opt-in webform to collect user consent

Great ways of marketing your chat service

Use a ‘wa.me’ link and QR code to market your service

Changing behaviour is difficult. Here's some help!

Varying interpretations of emoji

Create good chat service content

Refining Raw Turn Data in BigQuery

How to top up your 'available amount' for conversations?

Example queries for your data

Insights

Understand your BigQuery data and queries

Conversation billing

Set up a data connection to BigQuery

Getting Suggested Replies with ChatGPT

Getting data from the Contacts API endpoint

Replacing the Contact Export API