Journeys

Get started with journeys

Powerful chat journeys should be easy to create! Let's dive in. Care starts with a conversation. Journeys is the one place in Turn where you design and build your chat service. Let's look at what you…

Raquel
Updated by Raquel

Triggers

You can define your trigger rule directly on the canvas or skip it while you are testing. But don't forget to return to it later: without a trigger, people can't enter a specific chat journey!

Raquel
Updated by Raquel

How to use the Branch block in journeys?

You want to make sure your chat service speaks to every user's specific needs and personal context. The Branch block makes that easy! With the Branch block you can split journeys to make sure users g…

Raquel
Updated by Raquel

Journeys Data

Use data in journeys to build powerful chat experiences. Journeys are designed to be simple to use, but powerful to create impactful chat service. Using data in no-code journeys raises the ceiling of…

Raquel
Updated by Raquel

Save important responses to the contact profile or as downloadable results

Personalisation is key when you chat with people. The more personal the experience is on your chat service, the more impact it will have. You want to save some responses from users so that you can us…

Raquel
Updated by Raquel

How to use the Settings sidebar?

Each message in a Journey has individual settings. Let's look at what you can define. When you click on any message in the Journey you created, you will see a settings panel opening up on the right-h…

Raquel
Updated by Raquel

Where do I start with code journeys?

Code journeys are fun! And very powerful. Make sure you try it out. You can work through the 10 Basic and Advanced Training code journeys. Read the documentation; it gives an overview plus LOTS of ex…

Raquel
Updated by Raquel

Build chat journeys specific to your audience

Test how your chat journey interacts with different types of users. A persona is a fictitious user you can create inside the Journey preview that allows you to test how your conversation interacts wi…

Raquel
Updated by Raquel

How to download and duplicate code journeys

You can save any code journey as a markdown file, making it easy to reuse it later. Let's look at the required steps. Open the code you want to save as markdown. You need to make two updates to the U…

Raquel
Updated by Raquel

Where do I find code journey documentation?

Code journeys are geared for a more technical audience. Let's have a look at the docs. The no-code journey builder is intuitive to use, but you may prefer code journeys for a variety of reasons. Let'…

Raquel
Updated by Raquel

How can I use a template button pressed to start a Journey?

When doing outbound messaging there are a couple of rules from Meta, the most prominent one being that you can only start an outbound conversation with a template message. In Turn, Reminders are grea…

Raquel
Updated by Raquel

Using media in no-code journeys

WhatsApp allows you to send media such as images, videos, audios and pdf documents. This can be achieved on Turn through no-code journeys within the no-code canvas itself and is very simple to implem…

Raquel
Updated by Raquel

When I do a preview, it appears as [DEBUG]

The [Debug] is an internal diagnostic message! The simulator does not support some functions, such as sending templates or journey redirections. In these cases, we send a diagnostic message indicatin…

Raquel
Updated by Raquel

Launching at Scale? Here’s a checklist for a smooth rollout

Planning a large-scale campaign or launching your chat service to a big audience? Great! At Turn.io, we love seeing your impact grow — and we want to help you ensure everything runs smoothly when vol…

Raquel
Updated by Raquel

Using the type of message sent by a user as a trigger

Sometimes you may want to start a journey when a user sends a media file (video, audio, or image) instead of a text message. Here's how you can set it up in Turn: This is possible within Turn by usin…

Hasan Tariq
Updated by Hasan Tariq

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