Automation
How to set up basic automations
One of the major advantages of creating a chat service using the WhatsApp Business API is that you can set up automated responses to user queries. This makes it easy to have impactful conversations at scale.
The available trigger types in Automations
Automations consist of triggers + actions. When you set up an automation, the first thing you need to do is select the trigger type. To have impactful conversations at scale, you should use automatio…
The available action types
Once you've selected the trigger that will start an automation, you'll be prompted to select the action it should result in. Let's explore the different action types. Use our step-by-step guide to le…
How to set up advanced automations
We’ve shown you how to set up basic triggers and actions for your chat service. Now it’s time to create more advanced automations. Turn.io makes it possible to add multiple triggers and actions to ch…
How to set up multiple language automation
Turn’s contact-based automation features allow you to save a user’s language to their profile and setup automations that are delivered to users only if they have that particular language saved. Follo…
How to set up a follow-up timer
You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times. We're going to look at two use cases wher…
Automation tips & tricks
It's always easier to move faster if someone shows you the short-cut. So let's highlight some tips. Use names that make sense. You’ll see all your automations in the Automation page. Giving your auto…
Triggers explained: Message received STARTS WITH...
We explain how it will work when you set up an automation to trigger when a message received STARTS WITH a specific keyword (or list of keywords). Once you've selected the "Message Received" trigger,…
Triggers explained: Message received EXACTLY matches...
We explain how it will work when you set up an automation to trigger when a message received EXACTLY matches a letter, number, emoji or phrase. The EXACT match trigger is the best type to use with nu…
Triggers explained: Message received does NOT exactly match...
We explain how it will work when you set up an automation to trigger when a message received DOES NOT match an exact letter, number, emoji or phrase. In principle the NOT exact trigger is the opposit…
Triggers explained: Message received is a BUTTON PRESSED...
We explain how it works when you set up an automation that triggers when a message received is a button that the user pressed. Once you've selected the "Message Received" trigger, you'll be prompted…
Triggers explained: Message received is from a specific COUNTRY...
We explain how it will work when you set up an automation to trigger when a message received is from a phone number in a particular country or region. Once you've selected the "Message Received" trig…
Triggers explained: Message received is AUTOMATICALLY labelled...
We explain how it will work when you set up an automation to trigger when a message received is AUTOMATICALLY labelled. Once you've selected the "Message Received" trigger, you'll be prompted to spec…
Triggers explained: Message received from a specific CONTACT PROFILE......
We explain how it will work when you set up an automation to trigger when a message is received from a contact with a specific profile. Once you've selected the "Message Received" trigger, you'll be…
How to send stickers in automation
You've successfully uploaded and tested a sticker, now you want to add it to an automation. Adding a sticker to an automation is very similar to adding a normal piece of content to an automation. For…
How to set up a sequential content delivery experience using Automation and Custom Profile Fields
Do you have multiple content topics with multiple pieces of content in each topic? Do you want to deliver a new piece of content every time your user asks for more? Do you want to keep track of how m…
How to send 'Welcome back' message to returning users
We all like to be welcomed back to a service if we're visiting for the second or third or 100th time. So here are the instructions on how to send a 'Welcome back' message to your returning users that…
Use a follow up timer based on local time
You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times. On Turn, you can set up a follow-up timer…
