Automation

How to set up basic automations

One of the major advantages of creating a chat service using the WhatsApp Business API is that you can set up automated responses to user queries. This makes it easy to have impactful conversations at scale.

Pippa
Updated 2 months ago by Pippa

The available trigger types

Automations consist of triggers + actions. When you set up an automation, the first thing you need to do is select the trigger type. To have impactful conversations at scale, you should use automatio…

Pippa
Updated 1 year ago by Pippa

The available action types

Once you've selected the trigger that will start an automation, you'll be prompted to select the action it should result in. Let's explore the different action types. Use our step-by-step guide to le…

Pippa
Updated 1 year ago by Pippa

How to set up advanced automations

We’ve shown you how to set up basic triggers and actions for your chat service. Now it’s time to create more advanced automations. Turn.io makes it possible to add multiple triggers and actions to ch…

Pippa
Updated 1 year ago by Pippa

How to set up multiple language automation

Turn’s contact-based automation features allow you to save a user’s language to their profile and setup automations that are delivered to users only if they have that particular language saved. Follo…

Pippa
Updated 6 months ago by Pippa

How to set up a follow-up timer

You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times. We're going to look at two use cases wher…

Neelke Stadler
Updated 6 months ago by Neelke Stadler

Automation tips & tricks

It's always easier to move faster if someone shows you the short-cut. So let's highlight some tips. Use names that make sense. You’ll see all your automations in the Automation page. Giving your auto…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

Triggers explained: Message received STARTS WITH...

We explain how it will work when you set up an automation to trigger when a message received STARTS WITH a specific keyword (or list of keywords). Once you've selected the "Message Received" trigger,…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

Triggers explained: Message received EXACTLY matches...

We explain how it will work when you set up an automation to trigger when a message received EXACTLY matches a letter, number, emoji or phrase. The EXACT match trigger is the best type to use with nu…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

Triggers explained: Message received does NOT exactly match...

We explain how it will work when you set up an automation to trigger when a message received DOES NOT match an exact letter, number, emoji or phrase. In principle the NOT exact trigger is the opposit…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

Triggers explained: Message received is a BUTTON PRESSED...

We explain how it works when you set up an automation that triggers when a message received is a button that the user pressed. Once you've selected the "Message Received" trigger, you'll be prompted…

Neelke Stadler
Updated 6 months ago by Neelke Stadler

Triggers explained: Message received is from a specific COUNTRY...

We explain how it will work when you set up an automation to trigger when a message received is from a phone number in a particular country or region. Once you've selected the "Message Received" trig…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

Triggers explained: Message received is AUTOMATICALLY labelled...

We explain how it will work when you set up an automation to trigger when a message received is AUTOMATICALLY labelled. Once you've selected the "Message Received" trigger, you'll be prompted to spec…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

Triggers explained: Message received from a specific CONTACT PROFILE......

We explain how it will work when you set up an automation to trigger when a message is received from a contact with a specific profile. Once you've selected the "Message Received" trigger, you'll be…

Neelke Stadler
Updated 2 years ago by Neelke Stadler

How to send stickers in automation

You've successfully uploaded and tested a sticker, now you want to add it to an automation. Adding a sticker to an automation is very similar to adding a normal piece of content to an automation. For…

Neelke Stadler
Updated 1 year ago by Neelke Stadler

How to set up a sequential content delivery experience using Automation and Custom Profile Fields

Do you have multiple content topics with multiple pieces of content in each topic? Do you want to deliver a new piece of content every time your user asks for more? Do you want to keep track of how m…

Pippa
Updated 1 year ago by Pippa

How to send 'Welcome back' message to returning users

We all like to be welcomed back to a service if we're visiting for the second or third or 100th time. So here are the instructions on how to send a 'Welcome back' message to your returning users that…

Pippa
Updated 2 weeks ago by Pippa

Use a follow up timer based on local time

You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times. On Turn, you can set up a follow-up timer…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

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