3 Aug 2023: Suggested replies

Neelke Stadler Updated by Neelke Stadler

Suggested Replies can reduce the unnecessarily large amounts of time operators spend typing the same things over and over again.

On Turn you can set up custom integrations to connect to external services such as ChatGPT. This allows you to do fun things, like empowering your helpdesk operator with suggested replies.

Have a look at this Turn Playbook that set ups a connection to fetch the response from OpenAI and send that response to the user on WhatsApp.

We unified replying & using a suggested reply into a single UI

It is now simple to:

  • Know if there are suggestions to use.
  • Select the suggestion you want to use.

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