30 Mar 2023: Integrate with Huggingface.co
28 Mar 2023: Important changes to template categories
23 Mar 2023: Answer conversations on mobile
20 Mar 2023: Act on the user's last interaction
17 Mar 2023: Scan the list for unassigned chats
10 Mar 2023: Template with buttons in stacks
9 March 2023: More data in BigQuery!
16 Feb 2023: More possibilities for scheduling stacks
13 Feb 2023: Automatically mark messages as DONE
3 Feb 2023: Search with quick picks or date&time filters
17 Jan 2023: Add hyperlinks to Playbooks
11 Jan 2023: Export specific responses from Stacks
21 Nov 2022: A new look user interface!
18 Nov 2022: Build with feedback
13 Oct 2022: Reminders are in Beta!
11 Oct 2022: Building blocks
10 Oct 2022: New Turn.io Developer Docs
19 Sept 2022: More fields available in the Data Export API
15 Sept 2022: Shorter messages are better
13 Sept: Changes to the contact details API endpoint
7 Sept 2022: Stack improvements
1 Sept 2022: Learn to Build with Stacks.
19 Aug 2022: Better human support with Message Collections
18 Aug 2022: Deprecating Goals
17 Aug 2022: Build for your audience
16 Aug: Pick a date range
28 July 2022: Custom voice notes
14 July 2022: Get Stacking! Build more complex services.
4 July 2022: Faster insights
29 Jun 2022: Reminders are live!
8 Jun 2022: Track your conversations
3 May 2022: Reach out with Reminders
21 Apr 2022: Payments made easy!
3 Apr 2022: Follow up at an exact local time
20 Mar 2022: Small changes, big wins!
8 Mar 2022: Security enhancements
16 Feb 2022: Add resources to Playbooks and export Contacts
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks (Alpha)
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
What is an MAU (Monthly Active User)?
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What is Turn.io?
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How to change our chat service display name?
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I found a bug..
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Build for your audience
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How to set up basic automations
The available trigger types
The available action types
How to set up advanced automations
How to set up multiple language automation
How to set up a follow-up timer
Automation tips & tricks
Triggers explained: Message received STARTS WITH...
Triggers explained: Message received EXACTLY matches...
Triggers explained: Message received does NOT exactly match...
Triggers explained: Message received is a BUTTON PRESSED...
Triggers explained: Message received is from a specific COUNTRY...
Triggers explained: Message received is AUTOMATICALLY labelled...
Triggers explained: Message received from a specific CONTACT PROFILE......
How to send stickers in automation
How to set up a sequential content delivery experience using Automation and Custom Profile Fields
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How many people can I send Reminders to?
Contact search examples (alpha feature)
Understanding Reminders' statuses and stats
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Create and submit your template(s) for approval
Send message templates to users
How to add buttons to a template
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Delete or copy a template
Search and Label
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Search for sent or received or all messages
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Overview of the Turn.io user interface
What is chat for impact?
The WhatsApp Business Platform
Three key rules of engagement
A closer look at the WhatsApp Business API
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Message types: Session vs. Template messages
Message template rules
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Connect with your users on chat
Great ways of marketing your chat service
Use a ‘wa.me’ link and QR code to market your service
Get user consent in a WhatsApp conversation
Use automation to collect opt-in
Use the opt-in webform to collect user consent
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Design an impactful solution
Create good chat service content
Varying interpretations of emoji
Changing behaviour is difficult. Here's some help!
Guiding and tracking
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Example queries for your data
Turn.io API documentation
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Upload and send a sticker via the API
Replacing the Contact Export API
New to webhooks?
How to set up a RapidPro integration
Notify your team over email when someone needs urgent help
Getting data from the Contacts API endpoint
Una introducción a la WhatsApp Business API
Echar un vistazo más de cerca a la WhatsApp Business API
Tres reglas clave de participación
Tipos de mensajes: Mensajes de sesión versus plantilla
Necesita de adhesión para iniciar mensajes
Se requiere un proceso humano de escalamiento
Calificación de calidad y límites de mensajería de WhatsApp
Actualizaciones de los Términos de Servicio y la Política de Privacidad de WhatsApp
- All Resources
- How to use Turn.io
- How to set up advanced automations
How to set up advanced automations
Updated by Pippa
We’ve shown you how to set up basic triggers and actions for your chat service. Now it’s time to create more advanced automations.
Turn.io makes it possible to add multiple triggers and actions to chat-service messages to deliver highly personalised conversations. For example, your new service can:
- Respond to users in multiple languages.
- Send messages that are only visible to certain users.
- Send country-specific messages.
Let’s look at an example:
If a person sends a 👍 emoji (trigger 1) from a specific international calling code (trigger 2), you can respond with a message that’s been tailored to this user. You would have set up an automated message that’s sent to all users who type in the 👍 emoji. However, because you also added a trigger in the form of a calling code, the system will pick up where each user is from. The system can then respond with a message tailored to users from specific countries.
Here’s how a typical message would flow:
A user from France sends the 👍 emoji.
Turn.io responds as follows:
The welcome message that’s been linked to the 👍 emoji is triggered.
Since the user is from France, the French version of the 👍 emoji is triggered.
The user will now receive their welcome message in French.
How to set up advanced automations
Make sure you’ve read through our article on how to set up basic automations, so that you understand how automations work in general. Now follow the steps below to set up advanced automations:
- Step 1: Navigate to the “Automation” tab on Turn.io and click “Add automation”.
- Step 2: Click the “Message received” trigger.
- Step 3: Select the first identifier that will trigger your reply. You can set up automation for:
- A specific keyword or list of keywords
- An exact letter, number or phrase
- A message received from a phone number in a particular region
- A labelled message
- A contact with a specific profile
- Step 4: Specify the action your chat service must take when it receives the trigger. You can reply with a message, update a field on a contact’s profile, or call a webhook. Click on “Add action” to link your trigger and action to each other.
- Step 5: You’ll be taken to a screen where you’ll see the trigger that will start your automation as well as its related action.
- Step 6: Next you can add another trigger or another action.
If we use the above example, you would have already added the 👍 emoji as your first trigger for a welcome message. If you now click “Add another trigger”, you’ll be able to select that your response should be triggered when a user is from a specific country (for France, you’ll have to use the +33 calling code). This is your second trigger.
To add another action to your two triggers (👍 and +33), you can click on “Add another action”. Now, for example, you can add a webhook or another message, or tell the system to update a field in the user’s profile on Turn.io.
- Step 7: Once all your triggers and actions have been specified, you’ll be able to give your automated message a title and click the “Activate” button.
Well done! 🙌 You should now be 100% comfortable to set up your own automations.