Different thread card types

Pippa Updated by Pippa

When you design and build Threads you will be orchestrating a sequence of content cards together. It helps to know the difference between the card types.

You can add the following card types:

Text Question

A text question allows you to ask a free from question and receive a free form answer back.

  • You'll require a language, a title and a question.
  • You can upload an attachment by clicking on the icons below the text field or add a label.
  • If you want to save the user's reply to a contact field, you'll need to select the correct field from the Save to contact field dropdown.
Don't have the all contact fields you need? You can create new contact fields in the Conversation view. Take note that currently only "Text" field types will be available in Threads to save information against. The "Date" and "Yes/no" field types will be available in the future.
Multiple Choice Question

A multiple choice card allows you to ask a question and provide the user with a pre-defined list of options to select from. The options will be numbered and your user will reply with the number next to their selected answer.

  • You'll require a language, a title, a question and answer options.
  • Threads will automatically add numbers to your answer options that the user needs to use to reply.
  • You can upload an attachment by clicking on the icons below the text field or add a label.
  • If you want to save the user's reply to a contact field, you'll need to select the correct field from the Save to contact field dropdown.
  • You can also type a custom error message if a user replies with anything other than a number in the list of answer options. The default error message (English) is: "Please reply with a number".
Don't have the all contact fields you need? You can create new contact fields in the Conversation view. Take note that currently only "Text" field types will be available in Threads to save information against. The "Date" and "Yes/no" field types will be available in the future.
Reply Buttons

A reply button allows you to ask a question and provide the user with a pre-defined button options to select from.

  • You'll require a language, a title,Header (optional) - None, Text or Media. If you select Media you can upload an image etc.
  • You’ll also require Message body, footer (optional) and Buttons.You can add up to 3 reply buttons per message.
  • If you want to save the user's reply to a contact field, you'll need to select the correct field from the Save to contact field dropdown.

As you complete these fields you will see a preview of your message on the right. This helps you design the user experience.

Thread Message

A thread message card allows you to send a message to the user in a thread without waiting for a user response. You can use this to explain a question you are about to ask, and you should also use it to end your thread and direct your user to the next step you want them to take in the conversation.

  • You'll require a language, a title and a message.
  • You can upload an attachment by clicking on the icons below the text field or add a label.

Great! 🙌 Now go ahead and create a Thread.

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