Developer FAQs

How secure is my data?

Data is encrypted in transit as we force SSL certifications for our API connections. Databases are encrypted at rest. Messages exchanged over WhatsApp between Turn.io and end users are end to end enc…

Neelke Stadler
Updated by Neelke Stadler

Securing Data Localization in the Desired Region During Bigquery Integration

To ensure data location alignment with your organization's or country's regulations, you must complete the following steps prior to uploading your credentials on Turn or initiating integration with T…

Manish Manohar
Updated by Manish Manohar

What is 1013 error code?

The 1013 error code signifies that the given number is not registered on WhatsApp. Therefore, attempting to send a message via API to a number without an active WhatsApp account will result in a 1013…

Manish Manohar
Updated by Manish Manohar

How can I export data from Turn?

There are several methods available for exporting data from Turn, and you can select the one that best suits your specific needs. Utilizing BigQuery Integration: The BigQuery integration automaticall…

Manish Manohar
Updated by Manish Manohar

Webhook Troubleshooting

Troubleshooting Webhooks. Webhooks are a great way to receive real-time updates directly on your backend. However, if something goes wrong with your webhook setup, it can have significant consequence…

Hasan Tariq
Updated by Hasan Tariq

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