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28 Mar 2023: Important changes to template categories
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11 Jan 2023: Export specific responses from Stacks
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13 Oct 2022: Reminders are in Beta!
11 Oct 2022: Building blocks
10 Oct 2022: New Turn.io Developer Docs
19 Sept 2022: More fields available in the Data Export API
15 Sept 2022: Shorter messages are better
13 Sept: Changes to the contact details API endpoint
7 Sept 2022: Stack improvements
1 Sept 2022: Learn to Build with Stacks.
19 Aug 2022: Better human support with Message Collections
18 Aug 2022: Deprecating Goals
17 Aug 2022: Build for your audience
16 Aug: Pick a date range
28 July 2022: Custom voice notes
14 July 2022: Get Stacking! Build more complex services.
4 July 2022: Faster insights
29 Jun 2022: Reminders are live!
8 Jun 2022: Track your conversations
3 May 2022: Reach out with Reminders
21 Apr 2022: Payments made easy!
3 Apr 2022: Follow up at an exact local time
20 Mar 2022: Small changes, big wins!
8 Mar 2022: Security enhancements
16 Feb 2022: Add resources to Playbooks and export Contacts
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks (Alpha)
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
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Create a sequential learning experience with Threads
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Tipos de mensajes: Mensajes de sesión versus plantilla
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- All Resources
- How to use Turn.io
- Threads
- Create a sequential learning experience with Threads
Create a sequential learning experience with Threads
Updated
by Pippa
Taking your users lesson-by-lesson through a learning journey can help them absorb information at the right pace for maximum impact.
This article will walk you through using Threads to create a learning journey consisting of 3 lessons to be consumed in order.
Each lesson will only be available to users who have completed the previous lesson. We'll enable this by tracking the user's progress on their contact profile. Now let's get started!
Step 1: Add custom profile fields
You'll need to track what lesson a user is on against your user's profile.
- Navigate to the “Dashboard” tab on the left-hand side.
- Click on the “All Conversations” collection.
- On any user, scroll to the Custom Profile (on the left-hand side)
- Click
ADD
button - Add the following custom profile fields one-by-one:
- Lesson 1 complete (text field)
- Lesson 2 complete (text field)
- Lesson 3 complete (text field)
Great! Now that you've got the fields you need, refresh your browser to make sure you new fields show up as options to save data to in Threads.
Step 2: Create a Thread for Lesson 1
You'll need to create a thread for each lesson. Let's start with Lesson 1.
- Navigate to the "Content" tab on the left-hand side
- Click on the "Threads" tab at the top of the page
- Create the Lesson 1 thread
- Click the
ADD THREAD
button on the top right - Give your new thread a title (e.g. Lesson 1) and choose a language. Click
SAVE
. - Add your first trigger.
- Select the Message received trigger type
- Select exact match
- Type "START" or the keyword of your choice in the 'Specify the exact text' field
- Click
ADD
- Add a second trigger by clicking on the yellow + icon next to the first trigger.
- Select the Message received trigger type
- Select 'Contact has a specific profile'
- Select "Lesson 1 complete' as the contact field
- Leave the "Lesson 1 complete' field blank
- Click
ADD
- Add your lesson content. In this example Lesson 1 has 3 messages that the user will navigate through by selecting Next or Back.
- Message 1 (Intro)
- Click
ADD CONTENT
- Select Multiple Choice Question
- Give your content a title (e.g. Lesson 1 Message 1)
- Write the lesson content in Question field
- Add one answer option: Next
- Click
SAVE
- Click
- Message 2 (Lesson): Repeat the process for Message 1 and add another Multiple Choice Question for Message 2.
- This time you need to save the user's progress to their contact. So before you Save the multiple choice question do the following:
- Scroll down in on the multiple choice card and Select the field 'Save to contact field'
- Select 'Lesson 1 complete'
- Click
SAVE
- This time you need to save the user's progress to their contact. So before you Save the multiple choice question do the following:
- Message 3 (Outro): This message tells your user they have completed the lesson and to come back tomorrow.
- Click
ADD CONTENT
- Click Thread Message (as you do not need a response as it is the last message in the lesson).
- Give your content a title (e.g. Lesson 1 Message 3)
- Write the lesson Outro content in the "Question" field. e.g. Well done! You've
completed lesson 1. Reply START if you're like to complete Lesson 2. - Click
SAVE
Using a Thread Message as your last message in your thread is an easy way to ensure your users exit your Thread and can access any of your global automations or Menu. Because a Thread Message does not expect a reply, once it is sent to the user, the thread Ends and the 'Thread' lease is no longer active. Therefore if your user replies, they will trigger your global automations again. Find out more about Thread leases.
- Click
- Message 1 (Intro)
- Review your Thread in the preview panel on the right and make any necessary copy adjustments.
- Click
SAVE
on the menu bar at the top right to save your Thread. - Click
CLOSE
to return to the Threads Page.
- Click the
Step 3: Create a Thread for Lesson 2
- Click the
ADD THREAD
button on the top right- Give your new thread a title (e.g. Lesson 2) and choose a language. Click
SAVE
. - Add your first trigger.
- Select the Message received trigger type
- Select exact match
- Type "START" or the keyword of your choice in the 'Specify the exact text' field
- Click
ADD
- Add a second trigger by clicking on the yellow + icon next to the first trigger.
- Select the Message received trigger type
- Select 'Contact has a specific profile'
- Select "Lesson 1 complete' as the contact field
- Type 'Next' into the Lesson 1 complete field (As you only want user to be able to access this lesson if they have completed Lesson 1)
- Click
ADD
- Add your lesson content. Repeat steps to add content as per your Lesson 1 Thread.
- Don't forget to save the user's progress to their contact by:
- Selecting "Save to contact" on the last multiple choice question before your Outro message.
- Select "Lesson 2 complete".
- Click
SAVE
- Don't forget to save the user's progress to their contact by:
Don't forget you can add images, audio or videos files to your content to make your lessons more engaging! Just remember that threads are designed for short lessons, ensure your audio and video files are under 5 minutes.- Review your Thread in the preview panel on the right and make any necessary copy adjustments.
- Click
SAVE
on the menu bar at the top right to save your Thread. - Click
CLOSE
to return to the Threads Page.
- Give your new thread a title (e.g. Lesson 2) and choose a language. Click
Step 4: Create a Thread for Lesson 3
Follow the same steps as Lesson 2. But this time your second trigger will have 'Lesson 2 complete' is 'Next' instead of 'Lesson 1 complete'.
Wow - that was a lot of steps! But you've now created your first sequential learning experience using Threads. And it's just the tip of the iceberg for creating personalised learning experiences using Turn.io.