Content and Message Templates

Creating Templates

With Turn.io, it’s easy to create message templates and send them for approval by WhatsApp. Let’s take a look at how this is done: Content > Templates section. Step 1: Log in to your Turn.io account…

Neelke Stadler
Updated by Neelke Stadler

Message template rules

Message templates are an important part of your WhatsApp tool kit, as you may only initiate chats by sending notifications via these structured templates. If you’ve been using the WhatApp personal or…

Neelke Stadler
Updated by Neelke Stadler

Template categories

It's important to understand how WhatsApp categorizes your template for pricing purposes, as Meta charges on a per-message basis. Rates vary based on the template's category and the recipient's Whats…

Neelke Stadler
Updated by Neelke Stadler

Template with Media

By adding media to a message template you can share more detailed information in one message. You are allowed three types of media with a template: an image;. a video; or. a PDF. Audio is not a valid…

Neelke Stadler
Updated by Neelke Stadler

Template Approval Issues

Template Approval Issues. If you are struggling to get your message templates approved, we want to help you troubleshoot so you can move forward. Common Rejection Reasons. Submissions are commonly re…

Neelke Stadler
Updated by Neelke Stadler

Template Issues During Delivery

There are a few key reasons why your template messages aren’t reaching users. This guide will walk you through the most common causes — and what you can do about them. 1. The Template Has Been Paused…

Raquel
Updated by Raquel

Understanding WhatsApp’s Per-User Marketing Template Message Limit

Meta has recently introduced a new policy that limits the number of marketing template messages that businesses can send to individual WhatsApp users. This change aims to improve user experience by r…

Raquel
Updated by Raquel

Paused Message Templates

Templates can be paused for a variety of reasons, but the most common one is user feedback. When users report a message as spam or block your number after receiving a template, Meta considers this a…

Raquel
Updated by Raquel

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