Inbox

A short tour of the Inbox

Welcome to your Inbox — the heart of real-time support in Turn.io! Whether you're engaging with a new contact, resolving a user question, or organizing conversations for your team, Helpdesk gives you…

Raquel
Updated by Raquel

Contact Profile

Conversations help you learn about your users. Let’s show you how to view and edit a user's contact profile when having a conversation.. You can view and edit your user's contact profile from the Inb…

Pippa
Updated by Pippa

Personal Information Privacy

Personable identifiable and sensitive information should be hidden in the Inbox to protect your users privacy. . By default, WhatsApp shares the phone number and WhatsApp name for a person with the b…

Neelke Stadler
Updated by Neelke Stadler

Search and Collections

Collections can be likened to folders that help you to organise your conversations. When you navigate to the Inbox section in the left navigation panel, you’ll notice a menu named Collections. At fir…

Neelke Stadler
Updated by Neelke Stadler

Labels

Soon your chat service will be buzzing with messages! In this article, we explain how to use labels to help you organise your content and conversations.

Pippa
Updated by Pippa

The Reply Box

The Reply Inbox is the operator’s central workspace—a powerful toolbox designed for managing conversations efficiently.. In this guide, we’ll walk through all the available actions and features you c…

Raquel
Updated by Raquel

Routing

A great conductor gets 50 musicians to create one magical melody. The routing engine does that for your team - a group effort to help people! It is great when someone helps you in time. The routing e…

Neelke Stadler
Updated by Neelke Stadler

Team roles

With Turn.io, you can collaborate as team to give your users the best experience possible.

Pippa
Updated by Pippa

Contact