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Seamless handover between a human and a bot

There is nothing worse than someone chipping in mid-conversation. Especially when that ‘someone’ is an automated message. At Turn we believe that chat can change lives. The power of automated service…

Neelke Stadler
Updated by Neelke Stadler

How to manage personal information on the helpdesk?

Personable identifiable and sensitive information should be hidden on the helpdesk to protect your users privacy. . By default, WhatsApp shares the phone number and WhatsApp name for a person with th…

Neelke Stadler
Updated by Neelke Stadler

How to block a user?

The well-being of your helpdesk operators is important. Operators can protect themselves by blocking anyone that interacts inappropriately on the Turn helpdesk. The blocking solution builds on famili…

Neelke Stadler
Updated by Neelke Stadler

How to get location data over WhatsApp?

Location data can be important and useful data points on a chat service. Let's look at how you can get location data over WhatsApp.. A big thank you to Reach Digital Health for this article. It was o…

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