Message templates

How to re-connect with users using message templates

Message templates make it possible to re-connect with users after the 24-hours. Here’s how to create them in Turn.io. If you think back to our article on the dos and don’ts of message templates , you…

Neelke Stadler
Updated by Neelke Stadler

Create and submit your template(s) for approval

With Turn.io, it’s easy to create message templates and send it for approval by WhatsApp. Let’s take a look at how this is done: Navigate to the template section. Step 1: Log in to your Turn.io accou…

Neelke Stadler
Updated by Neelke Stadler

Send message templates to users

As soon as your message templates have been approved by WhatsApp , you can start using them in conversations with users. Here’s how: Step 1: Go to the “Dashboard” section of Turn.io. Step 2: Click on…

Neelke Stadler
Updated by Neelke Stadler

How to add buttons to a template

Buttons allow users to respond without having to type. This makes it faster to reply and eliminate typos. WhatsApp allows you to add buttons to templates. There are two types of buttons available: Ca…

Neelke Stadler
Updated by Neelke Stadler

How to add media to a template

By adding media to a message template you can share more detailed information in one message. You are allowed three types of media with a template: an image;. a video; or. a PDF. How to add media whe…

Neelke Stadler
Updated by Neelke Stadler

Delete or copy a template

Keep your workspace neat and tidy by deleting templates that are rejected or no longer used. Or copy an existing template that you need to tweak. Your templates have a 3 dotted menu in the top right…

Neelke Stadler
Updated by Neelke Stadler

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