Manage your business presence by updating your WhatsApp profile

Neelke Stadler Updated by Neelke Stadler

Establishing a business presence on WhatsApp is important to you, which means it's important to us.

All your business profile details that are visible to users in WhatsApp can be added or updated from Turn.io. 

You'll see a tab in the "Settings" section called "WhatsApp Profile". You can click "Edit Profile Details" to make any changes. None of the fields is required by WhatsApp or by us, so you have complete control over what you want to add and/or update.

Once you added and/or updated your details it might not reflect instantly. From our experience it sometimes takes a while to propagate to all devices (sometimes longer than 10mins). Its not something to worry about but we rather share our experience so that you check back in a short while if it happens.

If you already have business details on WhatsApp feel free to add the same details using the new functionality so that you can see your WhatsApp profile on Turn.io.

Please note: This feature is only available for clients that use Turn.io as their business service provider (BSP). Do you currently work with another BSP? Then please reach out to us if you require an update.

Was this article helpful?

Use automation to collect opt-in

Contact