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What number do I need for my service?
One of the steps you go through to get a live WhatsApp line on the Turn.io platform is to choose a number for your service. It is important to know that you cannot change the number of your service l…
Help! What is a Facebook Business Manager Account?
You need a Facebook Business Manager (FBM) account to be able to create a WhatsApp Business Account (WABA).. Facebook Business Manager (FBM) is a one-stop shop that allows you to manage multiple Face…
Help! What is a BSP?
What is a Business Service Provider (BSP)? Business Service Providers (BSPs) are third-party solution providers with expertise on the WhatsApp Business API. These BSPs can help you communicate with y…
Help! Our display name got rejected?
Urgh, this is not fun! Don't worry we are going to help you. First, please read our tips&tricks to make sure you are clear on what WhatsApp is looking for. They have strict guidelines you have to fol…
Help! What happens if we're not verified within 30 days?
You have 30 days to sort out your Business Verification. If the window expires your trial ends. WhatsApp introduced an 'unverified trial experience' to allow businesses to start messaging before they…
Help! I uploaded the wrong document for Business Verification?
You realised you uploaded an incorrect document🤦♀️. What now? Don't worry we all make mistakes. You will need to wait until Facebook rejects the document, thereafter you will be able to re-upload do…
Display name guidelines
We all know names are important! This is also true when it comes to picking a name for your WhatsApp service. If the display name for your service is exactly the same as your organisation's name it w…
Help! We are a government entity, how do we do Facebook business verification?
In order to get a Government entity verified with Facebook, the following steps need to be completed. Complete the Facebook Business Verification requirement: Have the government entity go to their F…
Get a WhatsApp line: Step-by-step instructions, with a video
To get access to the WhatsApp Business Platform, and build your chat service with Turn's powerful features, you need to complete a few steps. When you sign up to Turn, you need to: Complete basic org…
Your WABA application checklist
A WhatsApp Business Account lets your business use the WhatsApp Business API to communicate directly with your customers. You own your WhatsApp Business Account (WABA) and will see it in your Busines…
Help! I got an error whilst doing embedded sign-up?
When signing up to get access to the WhatsApp Business API you might run into issue. Facebook provide a list of errors with a description and solution that will help you jump any hurdles along the wa…
Help! I can see my number in Turn but it's not working?
You registered for the WhatsApp Business API and can see your number on Turn, but you can't send messages? Well done! You've completed the first step. Now that you have submitted your WABA applicatio…
What is Business Verification?
Business verification confirms that a Business Manager account belongs to an actual business or organisation. The verification process checks two key things: Authenticity : Is the organisation repres…
Help! I'm struggling to get my business verified?
Here is a list with common reasons for business verification issues. Let's troubleshoot! Official troubleshooting article from Facebook. And the official list of acceptable documentation. TOP REASONS…
Your Business Verification checklist
Get the following documents ready: Official documentation of your organization’s legal name. Official document that shows both the legal name of your organization and…
Help! The "Start Verification" button is greyed-out?
A common issue you may found whilst completing the Facebook for Business Verification process is that the "Start Verification" button is greyed-out. We help you troubleshoot this issue. If you are tr…
Help! Why hasn't my display name been approved?
Facebook / WhatsApp provides the following common reasons for display-name approval problems: TOP REASONS INTERPRETATION The name represents a business that isn't directly related to the end client.…
Help! What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is an extra layer of security that's used to ensure that users who are trying to gain access to an online account are authorised to do so.
Help! Can I have a WhatsApp number for a different country than my business registration?
Yes you can. There is currently no requirement that the phone number needs to match the country of the business entity. We have many clients with WhatsApp numbers in multiple countries, or who are he…
